ComplaintsforDirect Auto & Life Insurance
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Complaint Details
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Initial Complaint
10/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
DATE of Accident: 8-29-23 CLAIM#230-730-379 8-11-23 16pictures texted to adjuster ******* ********no call/no resolution for the truck repair..it remains damaged. No one will return our calls and I have called daily for almost 3 months since the wreck to get this truck repaired. I get put on hold and never get a answer. I have only talked to 3 people that just repeat for me to push "0" once transferred and no one answers there. NO ONE WILL HELP GET MY SON"S TRUCK REPAIRED almost 3 MONTHS LATER! This is the poorest explanation of an insurance coverage I have ever seen. The woman who slammed into the back of my son claimed her car the next day and I am sure she got hers repaired. All we ask is for SOMEONE to call me or my son back and let us go to "Ricks Auto Repair" Alexandria, La. to get this done. This is the worse ever as for response and help in resolution to get the back of this truck repaired. Terrible in all aspects! Please advise and give us some help. Thanks so much I appreciate it. ******* *****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
2843 N MacArthur Dr
Alexandria, LA 71303
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.