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Complaint Details
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Initial Complaint
06/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My vehicle was towed to Leglue about a month ago, I filed a complaint against warranty company, G&S Holdings. Which took care of issues on their part. I received my vehicle back on Wednesday, by Thursday I was having same issues with not wanting to change gears, engine light on. 15 miles down road and stuck there. Warranty company took care of towing, after 12 hours on phone with them. Now dealership is giving me problems. What’s it doing, the same thing y’all took 4 weeks to repair, stating it can’t be that. I’m without a vehicle again, and they don’t care. I’m holding them responsible for towing, rental vehicle, they need to provide me with a vehicle. I will not refer anyone to Leglue not a reputable business. I’m going to place this on social media just to let people know how you’re treated at this dealership. Non caring crooks also. I’ve been dealing with this situation since the end of April, I need a resolution.Business response
06/15/2023
Customer picked up vehicle on Saturday.Customer response
06/15/2023
I’m still not pleased with outcome, what they failed to mention is my vehicle had to go back to dealership on Tuesday because it was leaking transmission fluid. The wires on my battery was left loose this was noticed by my husband and a witness after I spent 200.00 on a battery. No I’m not satisfied with outcome. Never once received an apology for everything I went through with this dealership. Everyone at dealership needs to be retrained on putting customers first and not speaking or running when they see you coming. BBB is not going to do anything else with this complaint so lesson learned I’m SOL because no one cares.
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.