Business ProfileforWalker Automotive, Inc.

I purchased a 2022 GMC Terrain in August of 2022 at Walker Automotive in Alexandria,La. I was told that GMC offered the first oil change and tire rotation free of charge. My car told me when it was time to change the oil and I made an appointment to get it done. I’m partially disabled and don’t put many miles on my car. I went to get the oil change and was told I didn’t have enough miles on it so I left. The message about changing the oil stayed on my dash but I didn’t do anything because I was told I didn’t have enough miles on it for an oil change. In July of 2024 I decided to go get it changed anyway even though I still didn’t have many miles on it. I called and made the appointment and told the lady in the service department how many miles I had and she was surprised but said the service person said it should be changed at least once a year. I told her that I was getting my first free oil change and made the appointment. I went and had my oil change and tires rotated but when they finished I was told I owed $91. I said it was supposed to be free and was told that it had to have been done in the first year after purchase. I was never told that I only had a year when I purchased it or when I took it the first time or when I called to make the appointment or even before they did it that day. I live on a fixed income so what if I had not had the money that day. I am very upset that nobody ever said a word. They just said that it is a policy of GMC but they should have told me that I only had a year. Terrible communication to a customer who paid cash for my car.