ComplaintsforWalker Honda

• Initial Complaint

  05/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 5/6/2024 at 7:45 I came to Walker Honda in Alexandria, LA to get my 2022 Honda Accord Sport battery replaced. A few miles down the road my car showed a “charging system problem” warning sign. I immediately took the car back. I spoke with ******** ** At that time, she and a man she said has been working for over 40 plus years opened the hood of my car and used a machine to check codes according to her. She then said that the sensor was just loose and that whenever she plugged it in tighter, the warning light went off. I told her then that I was not trying to be rude, but I wanted to know did they actually check it or just reset the warning light. ******** herself then said, the mechanic said everything should be fine that the little handheld computer thing didn’t throw off any codes. The light was off. I drove again 5 miles and it come back on. I then tried to call multiple times and couldn’t get answer. I drove back. I get to Honda and now she says, the mechanic said if it showed that warning again it would be the sensor and it would need replacing. He wouldn’t charge me for the labor only the part. I then told her, I don’t understand how or why any of it would be on me to have to pay or use my extended warranty to cover it when all of the time before it never showed that warning sign or ever was a problem before, even with the old battery that had a weak or dead cell. And she stated that’s because it had nothing to do with the power of battery. It’s just failed. But earlier everything looked fine and passed the test which was told to me by ******** according to the mechanic. I then repeatedly told her I understand what she’s saying that she isn’t understanding what I was saying. Even with the old “weak or dead cell” battery whenever it was fully charged I never got that “charging system warning” until Honda replaced my battery that they in fact had to remove the sensor from the old battery and attach it to the new battery. That’s when she then tries to say it looks like it could have been tampered with. Instead of Honda owning up to their mistake, she call out her service manager ***** to try to undermine me. He goes and talk to mechanic that replaced my battery and comes back and says he claims all connections to be fine, he thinks it was a coincidence it went out. Only after I mentioned I would contact BBB and FTC does Honda agree to pay my deductible on my extended warranty to replace the sensor. I truly discern in my heart Walker Honda in Alexandria is doing bad business practices. bought my car brand new and no one has ever been underneath my hood except for them other than 2 x I got a boost to get home while at work. I stood closely watching those boost and it was done with one of those compact things. Although Honda agreed to pay for my deductible, I still would like to file a claim and have this on record should anything else comes about and occur because of this. I know this was a mistake on their behalf. I do not trust them and not sure if the work they’re claiming to do to make it right will actually be done. They also broke the covering around my battery as well as bent the positive charging post on the battery.

  Customer response

  05/07/2024

  The cost of the part and labor was $549.00 which Walker Honda claimed they wouldn’t charge for the labor but they did. They submitted a claim to LDS the company whereas I purchased an extended warranty. My deductible was $200 of that 549.00. Walker Honda billed LDS which I feel shouldn’t have.

  Business response

  05/07/2024

  **** ****** , sorry your experience was not up to your expectations, I apologize on behalf of Walker Honda , I do see where you paid for a battery out of pocket and a LDS claim was made for a sensor replacement and the Honda dealership is taking care of the $200 deductible that applies to the sensor replacement.

  Based on your pictures I do see where the positive battery cable cap is missing and the bolt looks crooked , those are simple fixes that take only a few minutes and of course would be done at no charge , please contact ******** directly  and those can be corrected next time you are in the area at your convenience.

  We always strive for excellence and it looks like we came up short this visit , again I apologize on behalf of Walker Honda and hope you will give us another chance to service your vehicle like we have done during the previous 6 visits since 2022.

  **** ********

  Walker Automotive Group

   

  Customer response

  05/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 2023 we purchased 2021 GMC Sierra from Walker Honda in Alexandria, LA, from salesman ******** ****** On or about March 5 we discovered a water leak in the back glass. Walker service department was contacted. The dealership brought the vehicle to Express Glass in Pineville, LA on the first attempt to find the leakage which was unsuccessfully. Walker Honda informed her to bring the vehicle back to Express Glass in Pineville, LA on the second and third attempt due to the leakage was still there. On April 26, 2024, Walker Honda informed the owners ******* ******** *** ****** ***** that the vehicle was ready for pickup, We discovered not only was the inside of the GMC Sierra was all damage with scratches and scuff marks along with the dome light hanging down and was left in cup holder. The vehicle was not purchase in the condition in which found it. Please refer to the uploaded documents of the damage that was caused by the irresponsible workers at Walker Honda. Service department worker Payne Russo informed owners that the vehicle was not able to be picked up, unless a payment of $380 was made for repairs on damages we did not cause. After contacting the BBB, I was informed to go to Walker Honda to retrieve my vehicle along with calling authorities, if necessary. I have reached out to the general manager, Todd McCallum through his email address, which is [email protected]. I have not received any contact back regarding the damages on the vehicle to resolve the issues. I no longer feel confident to contact anyone in the Walker Honda dealership due to retaliation regarding any issues or concerns dealing with my vehicle. As of now, I am in debt of a $50,000 truck which was sold to us damaged and was told that the value of the truck was now $35, 00 as of April 30, 2024. Please help me in fixing this matter due to the three attempts to fix the vehicle and it will fall underneath the Lemon Law in Louisiana. PLEASE I NEED HELP IN RESOLVING THIS MATTER

  Customer response

  05/03/2024

  Water is still leaking under the drivers side floor mat

  Business response

  05/03/2024

  Good Morning,

  Sorry for the couple days delay in responding as I had to research this concern, First-The customer has misspelled my email address in their compliant so if that was there method of contact to reach me thats why it was unsuccessful, and they should have gotten a bounce back email saying it did not work ?Second- The repairs were handled by Walker Toyota not Honda , not a big deal just wanted to get the facts straight. The customer did buy a pre-owned vehicle as stated , unfortunately water intrusion is not a covered item , the Walker Toyota Used Car department did pay for the cost of a new windshield as that was thought to be the cause of the leak. We did have to remove the roof handles/dome lamp for the glass company to access as that work was performed by local glass shop , we did not QC the vehicle and thats our fault the handles/lamp were not installed when customer came , we did re-install immediately upon discovery.

  There was also a subsequent water intrusion from rear spoiler area and tail lamps , we removed those and resealed at no charge to the customer after the customer objected to paying the $380 repair cost even though prior estimate was given over the phone and authorized , this was just before closing on 4/30/2024.

  I would be happy to inspect the vehicle and address any issues the customer has , however my staff informs me the customer and her 3-4 people who came in with her to pick up her vehicle on 4/30 just before closing , were very aggressive and confrontational towards my staff , with recording equipment in hand. Walker Automotive has a zero tolerance policy in regards to this type of behavior towards our staff.

  If the customer wants to have a professional calm discussion I would be more than willing to meet with them anytime next week , at any of our locations , 318-427-6278 is my direct office line with voice mail.

  Business response

  05/03/2024

  *** Edit to my original response*** It was the customers "back glass" that was replaced not the windshield as stated in my original reply , that was my administrative mistake in the description details-Thank You 

  **** ********

  Customer response

  05/03/2024

  
  Complaint: ********
  
  I am rejecting this response because: as noted in the pictures the scratches inside the truck was not fixed, on 4-30-24 I received a call from ***** in service and stated to me that my vehicle was fixed but I couldn’t pick it up until I pay $380, I contacted the BBB, and discussed my situation and I was told to go get my vehicle because it was against the law and walker couldn’t keep my vehicle, myself along with my 15 year old granddaughter and her friend whom remained passive as I asked for my keys to the truck ***** stated to me that he wasn’t giving me the keys yes I was frustrated and words was exchanged between ***** and I,only after I dialed the police department is when my keys was handed to me only to look in the inside of the truck to find that the back inside was still all scratched up that was caused by walker service department, this is when I put in a complaint with BBB, until now I had trust in walker being that I had purchased a vehicle from them in the past without any problems, I feel like I was sold a vechicle without being informed of the problems that they received from car fax,please keep in mind that issue has being going on since 3-5-24

   

  
  
  Sincerely,
  
  ****** ********

  Business response

  05/06/2024

  BBB,

  We stand behind our original response to the matter and have no other response at this time.

  **** ********

  Walker Auto Group 

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There’s been a safety recall on my vehicle for over a year. I’ve made several attempts to go to Walker Hyundai and get this resolved. However, every time I go there they have to reschedule a diagnostic. Today I went over there at 6:30 AM hoping that they would look at my brakes even though my brakes are rubbing together metal metal. The woman told me she would have to diagnostic and charge me $99 and then she’d have to reschedule, my problem with them is they know and I was told when I got there it was breaks with my car. The associate ignored the situation now I am riding middle to metal on a car. That’s less than three years old and Walker Hyundai. Refuses to take responsibility on Ricos or any other thing that’s going on with my car . I want them to take accountability schedule me a decent recall appointment so I can drop my car off and stop trying to charge me extra money for a recall that they know is beneficial to my well-being, because if anything happens to me, it could be a dire situation.

  Business response

  11/20/2023

  Good Morning

  We will reach out to this guest via her supplied phone number , for the record there is 1 open recall on her Honda Passport , it is to replace some connectors for the radio system/back up camera ( static and loss of function ) could take place. The brakes are under no safety recall and there is a charge to inspect once out of the Manufacturer factory warranty, charges would apply for any repairs done.

  Business response

  11/20/2023

  Just an update we have left voice mail for customer at her supplied phone number 11/20/23 11am

  Customer response

  11/20/2023

  The matter wasn’t resolved they will never take responsibility for the mishaps. I already had my diagnostic. I just wanted to change my brakes or get them checked out and they wanted to charge me $99 again for a diagnostic. Luckily, I went to a specialist and got all of this taken care of for an hour and 30 minutes after leaving this dreadful place of business. I will never return over there for no reason. They are awful to due business with I never said there was a recall on brakes. These cars and junk high tech $48000 for my car with a misleading system that’s really a danger and a threat to society

  Customer response

  11/20/2023

  
  Complaint: ********
  
  I am rejecting this response because: The reply was an entire lie. They wanted to charge me for something that had already been diagnosed I The reply was an entire lie. They wanted to charge me for something that had already been diagnosed. I don’t have time for these people. I will never buy a junk car from them again. Thanks for your help but it’s nothing could be done but for me to stay away from these ridiculous people and I plan to
  
  Sincerely,
  
  ******* *****

  Customer response

  11/21/2023

  Thank you for everything you have done concerning this matter. It’s close and I understand that however, I don’t think this will be the last time you’re hearing from anyone else. Happy Thanksgiving take care.

• Initial Complaint

  12/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Paid $498 in labor on 12/15 to put a window in. Service advisor said it took 2.5 hours. Felt I was overcharged. Contacted a local glass shop that said the job would be $175 in labor there.

  Business response

  01/27/2023

  Business Response /* (1000, 8, 2023/01/09) */ We reviewed xxxxxxxxxx concern, we find no issues with the service or prices we charged as we are a Franchised Honda Dealership with Factory trained technicians and experts, our mechanical labor rates may be higher than a "local" glass shop. Estimates are always given and customer must authorize us to perform repairs when applicable. Consumer Response /* (3000, 10, 2023/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never provided an estimate for the work.

• Initial Complaint

  11/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I'm Military, while home my car needed some new tires, I have a 2016 Mercedes CLS 400. A family member stated he had a connection every 1 uses 2 get car parts 4 next to nothing. I said hell yeah call./We called the man's cell 3183080663 he referred to JT/John (Mickens) In speaking with the guy over the phone he asked me the make and model and had me take a picture of the size and send it to the family friend which in turn sent it to him. He pulled up my tires 285/30/19 & 255/30R19 Run Flat. The guy stated for $500 so; I agreed to the terms of the price/deal, and we Cashapp 1/2 the $500 for the tires, to his Cashapp Acct, and he said in a week, which was the time I was to leave out, I would have the tires. At the time, I did not know of this guy, and I only knew he was the person to call if you needed parts of some sort for your ride. I was under the impression he had his own shop. After the phone conversation, I waited, and no tires were received after the agreed upon week. So, we finally went to where this guy worked, it happened to be Walker Honda. My brother met with this JT/John in Service Area of Walker Honda Alexandria LA working as a technician on a car, and this is what his story was. Apparently, he's selling stolen Walker items & pocketing the funds. In conversation he stated he spent money, He stated he placed tires under some1 account they asked who did its b/c they called the person & found out tires didn't belong to them. JT stated he'd maneuver somethings 2 get the tires 2 us. In finding out the items were stolen. I demanded my money back. JT went MIA Last contact over month. Prior to He begged us to wait b/c 15th he gets paid he spent my money. Today's the 15 I called Walker, he was busy so I emailed him to refund my funds or Id notify Walker he sent email saying do it-his boss knows of scam. Email Stated call Manager Brandon Gagnard he's waiting. Got cellular proof & Cashapp proof. Sending to media so they know type dealership being ran. Refund me now

• Initial Complaint

  12/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is ******* ******** and I purchased a 2020 Honda Accord in February of 2020. Approximately a year later I started to hear a noise that was coming from within the dash. I did bring the car in to Walker Honda for them to find out what the problem was. They couldn't hear the noise. One of the technicians advised me to record the noise on my phone whenever it would do it. I did and last month November I brought my car back to the dealership they heard the noise and I spoke with one of the Service dept advisory who told me he would have to take the dash aloose and this would take a couple of days. He said it has something to do with my ac a mechanical defeat on a switch. He said he would have a rental back in about a week he would put my name down and give me call. The issue I'm having is they never called. I made a call to them on today 12/20/21 asking when will they be able to get to my car. The service advisor said their is no loaner vehicle for me to use and they can set me up with Budget rental at 35 dollars a day. I explained to them I'm not financially able to rent a car and pay a car note. They said that right now it's nothing they can do. I have purchased this car from them and it's under warranty and bc they cannot accommodate me with transportation is absurd. This makes no since and I want my car fix and I'm asking you as the BBB to mediate on my behalf. Honda knows what's entail on fixing my car and they are just trying to not deal with me now. I take offense to this as loyal as I am to buy a vehicle from Honda and not to stand by what they sold me is really absurd. This is not good business. They are not standing up to the brand the sold. Please help. Thank you

  Business response

  01/10/2022

  Business Response /* (1000, 5, 2021/12/28) */ Contact Name and Title: **** McCallum Contact Phone: XXXXXXXXXX Contact Email: *********@walkerautomotive.com Good Morning, In regards to case#14032940 ******* ******** , we advised our customer due to the microchip shortage that has overtaken our industry, we have a waiting list for our Walker free courtesy loaner cars , at the time of her inquiry she was #8 on this list. ******* was in for a service visit 12/27/21 and we advised her she was now next on the list , today 12/28/21 we will be contacting her as we have a free loaner car available now. We appreciate her patience waiting for a available loaner car to address her dash rattle, we hope to have more loaner cars available later in 2022 once Honda can supply them to us. Consumer Response /* (3000, 7, 2021/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was at Walker Honda on Monday Dec 27 for a tire rotation and they were saying they on had to techs working today and wanted to know if I would like to reschedule for another day. I replied no Bc I drove 1 hour and today is convenient for me. He said it would be a while and I said I'm here. I felt he was trying to discourage me not to stay. I ask the advisor what was the problem Honda not wanting to service their cars and then I said about the issue I'm having with my a/c that no one contacted me about. They said it would be a week this was the week of thanksgiving or before it would be a week that the loaner would be back in never did they mentioned I was #8 on the list and then they are saying on Dec 28 which was yesterday they would be calling me in for the loaner never heard from them. They are being very untruthful and not wanting to hold up to their end. This noise that the a/c makes is unbearable driving down the hwy and it's disturbing. Now they have been called on their lies and trying to smooth it over. I am completely unsatisfied with their performance and their loyalty to me as a customer. They wanted me to rent a car from Budget myself at 35dollars. Bc they thought they were going to snowball me . I'm very frustrated they would not hold up to the word they told me. Again for the record no one called me to pick up a loaner on yesterday so please help me to continue to pursue this and they will be closed New Year's Eve and New Year's Day. Thanks for your help in this matter

• Initial Complaint

  11/16/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a car from walker honda. after calling the insurance company and finding out how much it was i realized i couldnt afford it. i told the salesman and he says sure i can. not long after the security light came on so i brought it back and told the manager i didnt want this car. he told me to pay on it till January and then i could trade it. the windshield has been busted on the car since i got it and the manager told me its on back order. since then my insurance has been canceled and i have a flag on my license. i cant get anyone at the dealership to return my calls.

  Business response

  12/28/2021

  Business Response /* (1000, 10, 2021/12/03) */ To whom it may concern, Please let this letter serve as a response by Walker Honda for Case # XXXXXXXX by ***** *********, dated November 17, 2021. Mrs. ********* purchased a 2018 Nissan Altima on June 3, 2021, from ****** Honda. At the time of the purchase, the Nissan had XXXXX miles on the odometer in conjunction with the purchase, Mrs. ********* traded in a 2007 Dodge Charger. With the purchase of the vehicle, she also purchased an extended service contract which would provide for repair assistance in the event that the vehicle had problems. Also, at the time of purchase Mrs. ********* provided an insurance card from All State Insurance, policy XXXXXXXXX dated June 3, 2021, insuring the vehicle that she had just purchased. It was not until several months later that Mrs. ********* came and asked to bring the vehicle back. In Louisiana, there is no provision for "unwinding" a sale. Once the sale is complete, the car has been titled, and taxes have been paid; the only way for a customer to get out of a purchased vehicle is to either sell it or trade it in. In this case, that was not possible because the vehicle was financed through Santander. In addition, Mrs. ********* advised the Sales Manager that she had since lost her job and therefore had no way to make the payments. There is some evidence that she brought the vehicle back and complained about a problem with the windshield several months after she purchased the car. However, I've reviewed the service records prior to the sale of the vehicle, and Walker Honda did an inspection of the vehicle, and there was no damage to the windshield noted. In addition, Walker was required to do a State Inspection on the vehicle, which could not have been completed if there was damage to the windshield. Accordingly, Walker Honda refused to repair the windshield. Additionally, the windshield is a maintenance item which is not covered under the extended service contract that Mrs. ********* purchased. Walker Honda and its employees have extended every courtesy to Mrs. ********* in trying to assist with her vehicle. However, at this time, there is nothing further we can do. We trust that this serves as a satisfactory rebuttal to her complaint. Should you need additional information, please do not hesitate to contact us. Sincerely, ******** S. ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩