Business ProfileforRed Dirt Tractors

When we went in to purchase the tractor, customer service was amazing ! We had no idea what we were getting into after the transaction was completed. Took weeks for us to finally get the tractor home, they continued to give us reasons for the delay, there was no delay in signing the paperwork and getting their money! In May, 2023 we had issues with the tractor, we took it in for service, they stated it would take a couple of weeks for the repair. A couple of weeks went by, called for status, we were informed it would be another week, called again a week later, we were told it would be a few days more. After this time, we would call for status updates, they would tell us the owner, Byron would be calling us back with the update, would not receive any call back from him. Would call again and we were sent to the owner, Byron's voice mail, left messages, never received call back. At this point, we're not getting information/status. We called once a week and when someone would finally come to the phone, they stated, waiting on parts, a couple of more weeks it would definitely be ready. Finally got the owner, on the phone, stated it would be another couple of weeks, parts were delayed. We were given so many excuses, told so many lies and misled for 7 MONTHS ! This location is by far the worst service I have ever encountered. I will never use them again for anything and will advise anyone to go elsewhere. We did finally get the tractor back in December, 23- 7 months later. All the hydraulic oil was gone and we were never told, every single bolt they had to unscrew was not securely bolted back. They bought our tractor outside to us and walked away. We discovered all the undone once we got back home. It is not the Mahindra name, I am bashing, it is Red Dirt Tractor, Alexandria, La. The owner and the workers are by for the absolute worst. I should have read the reviews prior! Hope this helps the next person-