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Complaint Details
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Initial Complaint
04/12/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Hired Mr. Green to cut down the tree, haul off the remains and grind the stump. They eventually did this but left a pile of wood and dirt and did not clean up after themselves. They bent the post to the gate and I can no longer fully open it. Under the pile of dirt and wood that we cleaned up, we found the stump still sticking up about a foot above natural ground,Business response
04/19/2023
Good afternoon,
We did a tree removal job for Mr. ******* on October 21, 2022. On October 31, he called me and complained that all debris was not picked up. I apologized and offered to either send someone back or refund some of his money. He agreed to the refund and I sent him a check. Attached is the cancelled check deposited and signed by Mr. *******. There was never any mention of a bent post by him to me. I had not heard from him again until 2 weeks ago he called to ask when we were going back. I reminded him that we settled with a refund payment and he did not remember that at all. Again, the check is attached. If there is still some of the stump left that was overlooked I will be more than happy to send one of my guys there to grind the remainder of the stump.
***** *****
Business response
05/23/2023
Now that it is dry enough, Daniel will try to go this week and grind the stump. He will also look at what needs to be done to repair the gate. He will go ride today to assess the damage.Customer response
05/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 19923448, and find that this resolution is satisfactory to me.
Sincerely,
**** *******
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Contact Information
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.