ComplaintsforSouthern Air, LLC

• Initial Complaint

  07/09/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Ace air conditioning of common Street came out to home to assess a bedroom unit not cooling. Prior to, there was no humidity issues in my home. The sales man for Ace convinced me it was a good investment to buy a whole new 3.5 ton Trane system. The install took twice as long, by “professionals”. After installation and ~$>17,000, the humidity in my house jumped up to 78%. Ace came out and proceeded to tell me how it was normal, the unit had to adjust, on visit number 3 they tried to sell me a whole home dehumidification system. Instead of actually verifying the new unit was installed and sized correctly, every visit from Ace had been a different technician with a different reason for the high humidity. Each displayed a lack of concern and implying this was “my” issue and my house was the problem. Because of their lack of concern, lack of effort to make this AC unit operate properly in a timely manner, I now have mold in my new system. The old system vents are mold free (they service the other half of the home). Ace continues to deny any issue with their installation of the new system. After getting another company to assess the home and issues, it has been determined the duct work is too small, thus improperly installed and causing condensation in the vent lines and thus the very high humidity and mold growth. I’ve spoken to the GM for Ace, and GM for HVAC Installations, they were not concerned and have not contacted me themself, even after this situation has been going on for 3 months. It is dishonest business practice, inept installation and refusal to honor a warranty for the new system I purchased from them in March 2024. Now my indoor air quality is poor, causing sinus infections for me, mold smell and they are only giving me a small dehumidifier to “try out” and trying to sell me more new equipment.

  Business response

  07/09/2024

   ACE Management has been in communication with Mrs. Natali and is actively working towards a resolution. We remain committed to upholding our guarantees and ensuring complete satisfaction, no matter the challenge. 

  Customer response

  07/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  This complaint has not been adequately resolved yet and the business response was not detailed on how they would resolve the issue.

   

  When the issue is completely resolved, per my complaint request, I will happily close the complaint as satisfied. Until that time this complaint is still open and awaiting resolution.

  
  Sincerely,
  
  ***** ******

  Customer response

  07/23/2024

  Ace air conditioning has offered to remove all their equipment from my home and give me a refund to then hire an air conditioning company to install a unit the right size and to be correctly installed.

  Upon Ace honoring their word and doing this, I will communicate to the BBB and let them know.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  6/16/2024 and 6/17/2024. I received a promotion in the mail. We have used this company for several years and had our ducts replaced with them a couple years ago. I canceled my appt with another company (installed the unit) and switched to Atchley. The tech was very thorough and professional but later that night we had a noise from the unit that was not there before. He did come back out and verified at least it was not the motor or bearings so that was good news. He also adjusted the placement of a large pipe on the outside where it attaches to the front because it was not placed right? That is what I understood. It is a pipe with insulation and tape around it. I noticed today (1 week or so later) that a lot of cold air was blowing out of that area where it attaches. I think it is just not sealed and needs re-taped? but I am not a professional. They will not come back out without an 89 fee. I guess I will google if I can tape further down or not, but I am very disappointed in this company that has been our main HVAC for over 25 years. They were not worried one bit about losing my family as a customer, which I also think is sad for a local business. My complaint is they will not even see if this should have been caught in the service or was caused when the position was changed on the area (pipe/unit attachment area) without charging me more than the original service. I would have been fine if they came out and checked - if it is or is not something that would have been visible or caused by anything that was done on the service call. If it was not something that should have been handled on the initial service then I would have gladly paid to get them to fix it.

  Business response

  07/01/2024

  Mr. and Mrs. ****** called in for a promotional seasonal tune up.  the system was found to be in good working order.  Mr. and Mrs. ****** are not maintenance members, therefor do not receive seasonal tune ups on a routine basis, nor do they they get service dispatch fees waived (membership perk).  we ran a warranty call on 6/14 at no cost to the customer and found nothing to be wrong with the unit.  We do not run service calls for free, and always require a service fee for diagnosing issues with a system.  We are very happy to continue to service all customers in the River Valley, especially the ****** family, provided they pay the required dispatch service fees.  As a thank you for their business, the service dispatch fee was waived on 6/14/2024, and they were not charged a diagnosis fee, resulting in a $0.00 balance invoice.  

  Customer response

  07/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.   Further contact is not necessary.  We will call out another company to fix the bad leak.  
  

  This appears to be a yes or no response allowed only.  Disappointing but expected outcome.   
  
  ***** ******

• Initial Complaint

  06/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Since October 2022, we have experienced ongoing challenges with the installation of a new Navien NPE-240S2 water heater by Air Comfort Solutions. The City has unfortunately rejected the installation on multiple occasions, totaling up to six rejections as of November 2023. To ensure a swift resolution, I brought these repeated rejections to the attention of ACS (**** *******) on March 28, 2023, with a detailed letter outlining the issues experienced. Unfortunately, the problem persists, causing significant inconvenience and disruption. We are extremely disappointed at Air Comfort Solutions' incompetence at addressing these City rejections to ensure a compliant water heater installation. We are still awaiting resolution from our last conversation with ACS on November 2023.

  Business response

  07/01/2024

  We have contacted customer and we have scheduled her inspection for Friday July 5, 2024. Also we have issued a Refund for the amount requested and the customer should be receiving a check within the week. Thank you for allowing us to make things right. 

  Customer response

  07/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID *********

  I did not request for a refund but am more than happy to accept ACS's refund offer.

  I will look for the refund check in the mail, which is expected to arrive in another week.

  More importantly, the inspector from the City of OKC came July 5 and passed the installation.

  Sincerely,
  
  **** ********

• Initial Complaint

  06/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On April 2, 2020. The street location is ***** ******* ***** *** ******** ***** ****** we bought the unit, we have had 4 issues in a row with our new upstairs air conditioning system. Today August 9, 2024, is the 4th incident with the upstairs unit. We purchased two Trane XR, 3-ton, 16 seer and the Trane system for about $16,000 dollars. My issue is with the Trane brand, so far very unhappy with this product. I have been searching for potential problems with the Trane systems and found out that there have been several recalls on this product. There is a Pro 10-year warranty along with the Champ maintenance club, which we purchase separately. The first service call was on July 14, 2020 unit stop working and cooling, the technician was able to trouble shoot and apparently a clogged line. The second incident was on September 11, 2020. Your tech was great and was able to re start the unit, but apparently there is a part that must be ordered, which is major functioning part and you guys do not have it available until next week because it had to be ordered. On April 2, 2021 we had the one-year warranty service done. The third malfunction happened on April 12, 2021; the same upstairs system went down again for the third time within one year period. It took over an hour for the technician to re start the unit. This appears to be a persistent problem with the unit itself. On May 2, 2024, the scheduled routine maintenance was completed by *** ******* ******. On June 9, 2024, the fourth time the same system fails with the same issues not cooling. We called your office, and the young lady was kind enough to send a technician to evaluate the system. Again, was not able to fix problem, unit still not cooling, and blowing hot air. It is imperative that we discuss a replacement option as soon as possible to prevent further litigation.

  Business response

  06/18/2024

  In our research of this complaint, it appears our customer is unhappy not with Champion Home Services, but rather, with the Trane product.  This is evidenced by our customer's own words in which he says, "...First and foremost, your customer service it is the best we have ever experienced and probably beyond what most local companies offer and exceeds the expectation on service. Your technicians are always on time, professional, respectful, and informative. Also, your dispatch personnel always answer the phone with a great attitude, this is a great strength in today’s customer service industry. My issue is with the Trane brand, so far very unhappy with this product. I have been searching for potential problems with the Trane systems and found out that there have been several recalls on this product.".  This is a direct quote taken from the letter in which was submitted in the customer's original complaint to the BBB.

  While the customer claims to have found "several recalls" related to "this product", we are unaware of the recalls in which he mentions.  We were unable to find any recalls that he references and further, when we asked the customer to describe the recalls that he found, our customer insinuated that it was our responsibility to know of such recalls.  The customer was either unwilling or unable to provide to us, the recalls that he apparently found.

   

  Our customer chose, instead of attempting to work with our local management, to attempt to escalate their concern to the CEO of Southern Air and by filing a complaint against us with the BBB.  Our customer repeatedly asked to speak with an individual by the name of "Tony" that who through their own research, was the owner of Champion.  This was all prior to our customer allowing our local management team to work directly with them and address their concerns and come up with a resolution.

  We feel as though we have been responsive and resolved any and all problems this customer has ever had with their HVAC systems they purchased through Champion in August 2020.  Our customer's HVAC systems are functioning properly today and we believe we have performed our due diligence in this matter and have upheld our responsibility in being both responsive and providing quality service.

  Business response

  06/18/2024

  Please see attachments for our response.

  Customer response

  06/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They were prompt and took care of the problem right away, no hassles and amazing customer service. Definitely recommend this company. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 11, 2015 we paid Surgi’s to install a completely new air conditioner and heating system at our property. In our contract we have a 10 year parts and labor warranty. Ever since that date we have put all our trust in Surgi’s and had them service it annually under contract. In May 2023, I contacted them notifying them of what appeared to be mold producing on the registers (2 of 7 at the time). They sent a technician, diagnosed that it was producing moisture and charged me $330 for “mitigation” which id later discover was just a can of spray foam that they’ve since owned was not correct and refunded me for. So now in May 2024, I called them back again as the mold is worse and now growing on all 7 register covers. They came back and provided a new diagnosis: the equipment is installed incorrectly, leaving an air gap that blows cold air into the hot attic and produced the moisture. Something we can trace all the way back to poor installation and missed in every service since. The quoted price is $2,700 with no discount or Surgi’s taking accountability. I have requested a 50% discount, which is more than reasonable, especially given the additional costs I’m incurring for mold mitigation and the inefficient air flow we’ve had since install due to their mistake and oversight. My request was brought to senior management and denied. My warranty is not being honored, nor is the integrity of the business which we put all our trust in. They’ve been hardly responsive and not at all helpful. We want a different resolution, better response, and accountability for their work.

  Customer response

  06/18/2024

  As I’ve been seeking resolution for this matter I’ve spoken to the business by phone, but they have not replied to any of my emails. 
  

  After some disputes on the estimate of the work I ended up agreeing to pay full price. They gave me an appointment time for Wed 6/18 and after trying to reach them several times to confirm some specifics and line up additional dry wall repair they’ve now completely cancelled our appt the day before it was scheduled. 
  

  the manager, named ***** is the person who intercepted and cancelled this. He previously told me they would block my number and to no longer contact them. He’s hung up on me twice on the phone. 
  

  so the company which I am still under warranty with seems to have black listed me and refuses to service me. 

  Business response

  06/21/2024

  Your concerns are very important to us. We put the system in 8 years ago however, the issue is with the duct system and not the Mechanical HVAC system. We did not install the original duct system nor did we replace the ducts when the system was replaced 8 years ago. We did give the option to replace the ducts at that time and that option was declined. After management researched the specific situation this property is having in relation to humidity. We determined we need someone specialized in dealing with humidity issues on existing duct systems for this specific scenario. In south Louisiana when a property has the type of issue with humidity and sweating of the duct system there are a multitude of reasons this can be happening. The reasons can go way beyond the scope of the HVAC system. After researching this and discussing the job with a technician who was previously at the home. We have decided the homeowner needs to have a residential humidity specialist inspect the home before we do anything to the duct system. We want to do what's best in every situation for the homeowner and the property. In this situation the best course of action is to have a contractor who specializes in residential humidity and or mold issues go to the property first. Thank You. 

  Customer response

  06/21/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  We already had a “residential humidity and mold mitigation specialist” come complete the work mentioned that would be needed for them to take next steps. We provided that information directly to surgis and we even scheduled the work with them on June 19 so it would closely follow the mold mitigation. They canceled the work on June 19 even after quoting it in detail and knowing we already had mold mitigation. 

  I also have 2 quotes from other HVAC companies detailing how they can complete the next portion of the work that Surgis once quoted and is now refusing. 

  They are lying. I have everything in writing. 
  

  We have now reached the point that the company who installed our system and we are still under warranty with is both unresponsive and refusing to do work on the system which still has an active warranty. This is a major breach of what was sold to us.
  

  We’ve been hung up on 3 times and told that they’d block our number and to never contact them again while trying to reach resolution. I’ve tried everything with this company and it seems the only outcome is that we consider this case unresolved and take next steps towards the company. 

  
  Sincerely,
  
  ********* ************

  Customer response

  07/08/2024

  It appears to me that my latest response was not taken into consideration because you either disregarded it or you are saying that I didn’t reply to note the status. 
  

  This is very much unresolved. The company refused to do the work that they quoted me and scheduled for me and they have cut off communication with me now several times despite the fact that we have a 10 year warranty with them from our purchase. 
  

  In their last response they alluded to needing mold mitigation experts to complete the job. But that was only a precursor to the work they quoted. In fact, we had mold mitigation specialists already complete that work. 
  

  The company is aware of that and they’re using an excuse that is easily disproved. 
  

  The closure of this complaint leaves me very disappointed and fearful that the BBB is intentionally working against the consumer. 
  

  I don’t understand how you can look at the facts and especially at the communication (or lack of) from the company and reach this conclusion. 

• Initial Complaint

  05/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid for a new heat pump heating system which was installed in November of 2023, I did the zero% interest with a new card. I was wanting to use the ONCOR rebate for the new equipment and was assured that I would have the old information off of the unit and the new information to file this tax credit and it never happened I have emailed and called multiple time with no more information given. Also was charged for a permit which was never pulled as I checked with the city when no one showed up. I would like all the information supplied as to the model #s of the old unit taken out and the new one installed and the money returned for the permit as this was falsely charged $500.00 (FRAUD). When requesting multiple times for the information I was sent a blank invoice with total at the bottom, they were on the ball until they received their money then no service at all. I would like the above information provided and the return of the permit that was never ordered but I was charged for.

  Business response

  06/25/2024

  *** **** did purchase and pay for a new heat pump installed November of 2023. She paid for the system using a lender Wells Fargo with the 0.00% interest plan. I have attached the Model and serial number pictures above. I have also supplied the AHRI rating noted above as well Document _**** to be used to file her taxes for any tac credits that she maybe eligible for. In addition, I have supplied image 1 for the website to obtain instructions on how to file a tax credit.

  *** **** was never charged $500 for a permit but we do charge a fee of $100 and that has been refunded check# *****. The invoice does detail out what the customer received, and there is no money owed. We have contacted her and verified she received the necessary documents for her tax credit. There was never a mention of Oncore rebate on estimate or any conversations that were recorded as we do not participate in the oncore rebate program. *** **** should expect her check of $100 in the next 5 to 7 business days. All issues should be resolved at this time 

  I do apologize that she felt she did not get the service she paid for and we could have communicated better to avoid her frustration.

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired them for A/C maintenance for both my houses. Before they came out to service them they worked fine and after they came out they no longer worked properly. They are taking advantage of people especially the elderly. Their employees are trained to destroy your unit to try and trick you into purchasing a new unit. ***** They sent **** out under the name ****** and he did something to my unit. He did fast talking flimflam and tried to trick me. When I called and said that I didn’t want the unit He called from a Ball Heating and Air number and then hung up. He then called from a wireless cell phone number which we assumed that it was his personal number and cursed me out because I changed my mind after taking the time to think about it.It was so bad that I was afraid to go home because he knows my address. They didn’t offer to come out and look at what he did so it was like word of mouth said that they do this all the time. They just said he would not come out here but they can’t know that he sounded angry and deranged. I had to call 911 because of what he did and got know apology from them at all. They need to be held accountable for their actions.

  Business response

  05/23/2024

  I would like to say that am truly sorry that *** ******** felt threatened by one of our technicians. I understand that feeling and the emotions it invokes.  Please rest assured that all of our technicians have been extensively background checked and drug tested. All company vehicles are GPS enabled and whereabouts tracked. I truly believe this is a result of a simple misunderstanding on both our parts.  **** did originally call through our service software that is recorded and when the line was not answered called again directly from his work cell phone. While the account of the conversation from **** is very different from *** ********s description, there is one commonality.  **** mentioned that the system will not last long in its current condition.  The AC unit in question is from 1998, according to ASHREA data at ashrae.org, this unit will have run approximately 55,000 hours or as a car at highway speeds it has 3.3 million miles on the system. The AC unit has reached its end of life by every measure that the manufacturer (Rheem) uses.   This is where I believe the misunderstanding occurred. 

  I also understand not wanting to use a company I did not thoroughly trust or feel safe allowing in my home. As such, I am refunding *** ******** her membership on both properties that are covered with us, 179.40 at each location ($358.80).  I truly hope that *** ******** will be able to find a company better able to serve her needs. 

   

  Best Regards,

   

  ****

   

  Customer response

  05/25/2024

  
  Complaint: ********
  
  I am rejecting this response because:Complaint: ********
  I am rejecting this response because: How can there be a misunderstanding with someone yelling and screaming at you. He called from the business phone and hung up immediately which shows me this is standard practice for this company. The call from his “work” cell phone and the fact that when he leaves his job there isn’t gps tracking leaves me to believe his action will be worse the next time around. It doesn't matter how old the unit is when it was working just fine before they touched it, the labels and mileage are guidelines not law. The money doesn't cover the damage that was done to the unit or the scare of calling 911 for an ambulance because of heat in the house. His insistence about the unit running low on coolant after one day and offering more coolant because he knew what he did proves his guilt. The elderly should never be taken advantage of. I would hate to think of how many other people are living in intolerable conditions because of evil business practices. That have been tricked into debt because of greed. The resolution I want is coolant put back into my unit with a written guarantee that nothing underhanded will be done to it and not by ****  My refund and the cost of the ambulance coming to my home  and  the cost of any repairs from the damage that he did. He and them needs to be honest about what they did. My 3 year old grandson could have been in this house with my dead body in it so this was serious  I did not call them out because of a non working unit I called them out for preventative maintenance  So they can save the lies about the age or condition of the unit because I have a large family with a large number of them who come to my home and they were not hot because of the ac not working.. I trusted them and they shattered my trust and are still being dishonest. 

  
  Sincerely,
  
  ******* ********

  Business response

  06/04/2024

  We have sent our Service Manager and our Comfort Consultant to check on the unit as *** ******* requested.  They were able to determine that the was a valve cap that was not put back on or not put back on correctly. Similar to the cap on a bicycle tire, it should not have caused an issue but apparently it did in this case.  Also as requested, we will not send Ryan out to either location that *** ******** has us service.  **** has followed up with *** ******* today and everything is working as expected.   If there is anything we can do to further assist you, please don't hesitate to contact us.

   

  Best Regards,

  ******* *******

• Initial Complaint

  05/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We called them out on 5/14 after hours in a bind. Technician was there for 28 minutes in total and replaced a capacitor on my carrier AC. Exact capacitor could be ordered for $15.99 on Amazon, we even showed the identical we could order ourselves online to.the technician. Technican was there for 28 minutes. Gouged us for $530 for a $15 part installed. Absolutely insane business practice to gauge in this manner

  Business response

  05/15/2024

  Client reached out to us after hours on the 14th. Technician went out and diagnosed the system, the solution to the issue was replacing the capacitor to get the unit running again. The owner approved the repair and elected to have the repair made and signed the invoice agreeing to replacing the capacitor at the listed price. I understand that a capacitor can be ordered online, there is a delay in receiving the part. We provided the client with an diagnosis, part, technical ability to replace the part, and a 2 year warranty on the part. Unfortunately we do not feel anything further is necessary from us at this point. 

  Customer response

  05/15/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  We accepted the repair because you have us over the coals with an A/C that needs repair to work but one in which you are trying to charge $800 an hour for labor (30 minutes of labor on a $16 part).  You are absolutely gouging people in a helpless position.  Reject the repair, have the house heat up to 90 degrees with a 4 and 7 year old child and find a reasonable repair company that can come the next day.  Accept the repair because you have no other choice but to pay the $530 or have an air conditioner that doesn't work for another 16-24 hours.  You are simply taking advantage of people and its not right.  

  Sincerely,
  
  ****** *****

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I set up an appointment with them for air-conditioning maintenance, the technician showed up after agreed upon time, there was nobody present at address, no service or maintenance or inspection was performed, still they sent me a bogus bill for $119.00

  Business response

  04/16/2024

  Customer made an appointment on 05/09/2023, for the afternoon. We did provide a timeframe of 12:00 PM - 4:00 PM. We were not able to service during that time and a call was made to let the customer know we were running behind. Once at the home we knocked, and we waited a total of 30 mins before leaving. See picture above as taken at job site with date and time stamp. 

  The customer was called numerous times to reschedule, and invoice was sent to customer. Customer called us on 09/14/2023 @ 8:38 AM and stated he had given credit card over the phone to the technician. There is no such record of that phone call or credit card. The customer never disputed the amount owed and we were not aware of the dissatisfaction until this notice. In an attempt to resolve this issue, we have issued a credit to the account and no money is owed at this time.

   

  Thank you

   

  Customer response

  04/16/2024

  
  Complaint: ********
  
  I am rejecting this response because: I called the business and requested that they stop sending me bogus bills about a service they never delivered. I told them I was not satisfied due to the fact that that they failed to honor agreed upon time frame for discussed appointment. Until now, no apology was provided for the technician's failure to show up within the time frame they setup themselves.
  
  Sincerely,
  
  *** *********

• Initial Complaint

  03/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  3/19/2024 the tech did not do a good job and kept going into my back yard where the electricans from the solar company was. when he went into the attic he broke the molding around the opening to the attic.I have sent those pictures to the manager twice. his employees keep telling me the manager will call me but that was the same thing they have told me daily for over a week.

  Business response

  04/17/2024

  The trim piece that was damaged has been fixed. 

  Customer response

  04/18/2024

  
  Complaint: ********
  
  I am rejecting this response because:the little man did not do a good job and kept going in the back yard by 2 electricians.from solar company.  he did not talk to me to even explain why he was back there.  the solar electrician fixed the problem not the little guy.  I feel the bill has to be reduced because he did not do what I called for.  the little man was way over priced and insisted I had to sign up for a monthly program .  I also called the company a couple of times about the little man while he was here.  the part he did replace was less than 2 years old  after the solar electrician fixed the problem  the little guy still did not leave and never said what he was doing..   I want part of the payment and stopping that monthly charge on my card.
  
  Sincerely,
  
  ****** *********

  Business response

  04/22/2024

  We have talked to the customer about the situation and this is the first of hearing about a price issue. I explained to the customer when I talked to her on the phone that he had to verify the unit was getting power from the main panel and that nothing was switched off or hindering the unit from getting power. The work that was performed was what ultimately got the unit working again. If the customer is dissatisfied in the lack of explanation from the tech I understand and feel that I explained in great detail why he had to do what he did. If the customer would like us to discontinue the membership I can cancel it if she would not like to do business with us anymore. As far as a refund on the work that was performed what is the expectation as the only issue I was aware of unit today was that the trim was damaged that we fixed. 

  Customer response

  04/23/2024

  
  Complaint: ********
  
  I am rejecting this response because: I told him I had a new electric panel the day before so why wasn't that where he started ?  When the solar electrician found the problem he bought the parts and replaced the parts to finally get.   heat coming. Why did your man keep working on the AC unit outside?   He did not  say a word to me.  Why does their response feel like they are bulling me?  I called a couple times because I could understand what or why he was doing because he did not tell me . 
  
  Sincerely,
  
  ****** *********

  Customer response

  04/23/2024

  
  Complaint: ********
  
  I am rejecting this response because: I told him I had a new electric panel the day before so why wasn't that where he started ?  When the solar electrician found the problem he bought the parts and replaced the parts to finally get.   heat coming. Why did your man keep working on the AC unit outside?   He did not  say a word to me.  Why does their response feel like they are bulling me?  I called a couple times because I could understand what or why he was doing because he did not tell me . 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩