ComplaintsforNational Association for Black Veterinarians
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Complaint Details
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Initial Complaint
08/17/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Dr. ***** ****** and I spoke as colleagues. I agreed to present at the National Association for Black Veterinarians on leadership. Travel expenses of $1500 was agreed upon with $487.11 paid for airfare. A balance of $1012.78 is owed. I emailed Dr. *****l as recently as August 11, 2023, but I did not get a response. See ******************************************************************=. ***** *********Business response
09/03/2023
When ***** ********* reply with a statement that she asked to speak at the conference and requested a letter of invitation, her balance will be paid. In her communications, she speaks as if she was initially contacted to speak with the intent on paying to speak and her expenses. That is not what happened and she needs to include in a statement that she contacted Dr. ***** *****l about the conference with intent to speak and asked that she is one of the keynotes and that a letter of invitation is written so she can get off work to attend. At no time did fees or expenses were discussed. In fact, our keynote speakers had already been contracted. We did not need ***** ********* on our program, but she volunteered.
After she had been added and to the program, it was explained to her that payment was not in our budget, but since she insisted we could only pay expenses up to $1500. We do not appreciate the reversal of her situation from volunteering to asking for payment and expenses. She much also send a new invoice removing the pro bono fee of $1500 because we never included this in the amount we agree to pay for travel & hotel.
Customer response
09/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20482832, and find that this resolution is partially satisfactory to me.In a conversation with Dr. *****l, I acknowledge my work with on leadership for other groups and she believed it to be useful for members of her organization and attendees of the conference. She agreed to pay for travel expenses of up to $1500.00 toward travel. I accepted that offer of $1500 minus a speaker fee. The use of a language loophole of paid speaker is moot.
As a matter of compromise, I removed the dollar amount off of the invoice. I expect to be paid the balance of $1012.86 in ten business days.
I could have used my time and resources on other matters had I been told that my travel fees were not going to be paid.
I find this an unfortunate situation.
Sincerely,
***** *********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.