Business ProfileforRe-Bath Baton Rouge

On June 6, 2022, we contracted with Re-Bath of Baton Rouge, to build us a new shower. *****, the sales consultant, came and helped us pick out the fixtures we wanted and also took 3 separate measurements that would be necessary to order the materials needed. After selecting the pattern and fixtures, we agreed upon a price and was told that it would be a few weeks before the shower would be put in. In Mid-September, 2022, Re-Bath sent two men to install our shower. After they had laid all the paper throughout the house to protect our floors, they began to tear out the shower. Note: They took no measurements before tearing out the shower to make sure that the materials, the shower pan specifically was the right size. After COMPLETELY tearing the shower completely out of the wall, they realized that the shower pan was 2 inches shorter. *** and ******* the helper, then loaded their tools and left, with really no explanation, except we knew they were going to order a new pan. WE WERE LEFT WITH NO SHOWER.... just a big hole where our old shower once stood, One month later, October 25, 2022, a new worker arrived with the correct shower pan and began installing our new shower. On Monday October 31, 2022, Terry, the worker, completed our beautiful new shower and asked that we not used it for a few days due to the caulking. On Monday, November 7, 2022, the first time I used the new shower, I immediately noticed a popping noise coming from the shower pan itself. This noise occurred while I was showering and kept on popping even after I got out of the shower for at least 15 minutes or more. It happens everyday from that day to this day. We have contacted Tiffany at Re Bath several times and told her of the problem with the shower. We have a life-time warranty on this shower and there is no reason for Re Bath to ignore our request to have someone come out and take a look at what’s going on.