Customer ReviewsforCox Communications

Terrible service, terrible customer service! Technician that come out are polite and they don’t like their own customer service either. We have been out for 2 months basically! Spotty Wi-Fi. Now that they brought a wireless box for our tv it doesn’t work now when the Wi-Fi goes out. At least before the Wi-Fi would go out the TV would work with the old DVR. Wi-Fi is a must in the house. We are self employed and need my personal computer and printer to work and have children in high school that need Wi-Fi to access their chrome books to turn in homework to teachers and do other activities required by teachers I have been on the phone several times in the last month and had several appointments. Different tech different solution every time. None of it works. They say a bucket truck is coming to address the big pole outside. Never shows up. A ticket was put in yesterday for it. I was talking to customer service last night and they said they see no ticket for a truck to come out. Also I have been charged for a box 10$ a month for at least 3 years. Maybe more. I have complained about that. They say I have the box. I do not have the box. A technician took it. I’m sure erroneously and I have stated that several times. This is past the point of ridiculous. And by the way tell your customer service we all know how to reboot. Easiest thing to do so when I call don’t tell me or us to reboot while on the phone. Everyone I know reboots before the call. We already did that just run a test for Pete’s sake and save us all important time. Cox has wasted my time! Also I pay nearly 30$ a month for technical issues so I should be able to call without have to do all that. Your customer service will not make an appointment unless I do that——RIDICULOUS