ComplaintsforMike's Audio, Inc.

• Initial Complaint

  04/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased my 2015 Chevy Camaro in May 2021. I made an appointment with Mike's Audio for June 17, 2021 to have some speakers added. Once I arrived they requested I add a small amplifier to help with the sound. The installation took longer than normal so they asked that I leave the vehicle and they would call me when it was ready. Several days later I went in to check because I couldn't get anyone on the phone. I was told they were just about finish. When they drove my car around my door latch was broken and my trunk wouldn't open. The owner apologized and said he would order the part to repair my trunk and they repaired my door that day. 2 days later my music completely went out. I called several times to get another appointment which ended up being September 9 2021. They inspected and told me they gave me the wrong amplifier and the one needed was out of stock. My parts for the door and trunk were not in. It wasn't until calling months I went back in by appointment on December 13, 2021. During this appointment my trunk was finally fixed however in January I noticed speakers going out one by one. I began calling in February trying to schedule to come back in because I'm under warranty and was not able to get an appointment till April 28,2022. Whenever you call they leave you on hold or hang up on you most importantly they don't return your calls.

  Business response

  05/11/2022

  Business Response /* (1000, 7, 2022/05/10) */ Mr. ******** ***** first came to us in June of 2021 when he purchased an amplifier for his car that was installed and connected to his existing car speakers. We did not sell him the speakers nor did we Install any speakers for him. Several weeks later Mr. ******** came in experiencing a problem where the sound was periodically cutting off. We evaluated the Installation and found that his existing rear speakers had a defect that would only cause a problem when the volume was driven up high and that caused the amplifier to cut off. We disconnected the rear speakers and that fixed the problem. Months later Mr. ******** returned to our store requesting to have the amplifier upgraded to a new larger powered amp. Even though the original amplifier had been used for more than six months and it was outside of our return exchange policy, the manager agreed to take back the old amp and replace it with the new amplifier. This manager decision was made only as an attempt to go above and beyond our policies and warranty to satisfy a problem customer. At the time of the new amp install we were also informed by Mr. ******** that he had replaced the rear speakers and he asked that we reconnect them. Weeks later Mr. ******** returned stating that the new amplifier was now cutting in and out. When we pulled it in we discovered that the problematic rear speakers were in fact never replaced as we were lead to believe by Mr. ********. They were the original speakers that caused the original problems with the first amplifier. We were misled by Mr. ******** so we proceeded to disconnect these speakers for a second time. Mr. ******** went on his way with the system working once again. We went above and beyond what was necessary to take care of Mr. ********. We always worked hard to exceed all our customers expectations - as we did in this case. I respectfully request that this BBB complaint be take off or our profile. Sincerely, President / CEO Mike's Audio Inc Consumer Response /* (3000, 9, 2022/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) My only reason for filing this complaint is because I knew they would lie about the installation and what was done. My purchase consisted of a amplifier and speakers and I have a record receipt to show it. The initial installation was done wrong. I didn't even mention the day I picked it up I had to bring it right back because the sound completely went out before I could even arrive home. Was waiting months for the part for my trunk to be fixed. In all honesty who would allow someone to continue to return and fix their vehicle without a warranty. Each time I left I was told I had a warranty verbally for 6 months if it goes out again bring it back. There's no admission of my trunk being broke or my door with the response why is that? If it was something that needed to be paid for I work everyday and would have paid for it with no issues. I came to them because they are the professionals and I relied on them to recommend and perform the installation professionally that's it.

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