ComplaintsforPelican State Credit Union

• Initial Complaint

  11/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  10/23/2023 I filed dispute for 2 zelle transactions. 155$ & 155$ because it was sent to the incorrect person. The credit union denied my claim, I lost out on my hard earned money. I will be closing this account because I thought I’d be protected from incidents like this. I was offered any updates & Wasnt offered any credit just simply denied me

  

  Business response

  11/18/2023

  Please refer to the Credit Union's attached response.

• Initial Complaint

  10/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This is the only credit union I have ever heard of that charges excessive overdraft fees. Over the summer, I synched my account with AT&T for auto bill pay and my savings account automatically attached for payment. The last 4 of this account are the same as my checking, which made it hard to recognize, well payment tried to come out of the wrong account while I was out of the country. I was charged a total of $250 after explaining the issue that had occurred. Customer service showed no compassion stating that if they reversed the charges for me they would have to do this for everyone. I ultimately was responsible for this error for trying to set-up bill pay responsibly. Then my paycheck which usually arrives on Thursdays, did not come through and I AGAIN, have auto bill pay and this caused $415 in overdraft fees. I explained the situation and knew that they clearly can see I usually get paid on Thursdays. I would not be that irresponsible to have so many items clear and not have the funds. The upsetting thing is that they don't even give you the option to correct your acct if you are overdrawn. They tack on that fee faster than your head can spin. I joined a credit union looking for a more personal customer service experience and besides the people I delt with for a vehicle loan, I was much happier at ******* **** and regret leaving. These people are money hungry and there is nothing special about being a member here, for sure. Honestly, my experience has been worse than any bank I have dealt with. I have no problem admitting when I am wrong, but two incidental events cost me a lot of money and these people just sit back and collect. It feels so predatory. I will never recommend this credit union to anyone.

  

  Business response

  11/04/2023

  November 4, 2023
  

  Better Business Bureau
  3266 Drusilla Ln, Ste. B
  Baton Rouge, LA 70809
  

  RE: CONSUMER COMPLAINT #20787632
  **** *** *** **** ** ********** ** *****
  

  Thank you for bringing your concern regarding the Non-Sufficient Funds (NSF) charges on your account to our attention. We understand your frustration, and we would like to address your complaint.
  

  Upon reviewing your account and the transactions in question, we have determined that the NSF charges were not charged in error. Our records indicate that the charges were a result of using your savings account number instead of your checking account number for the transactions that caused the NSF fees. However, as a courtesy, we refunded three ($35.00) NSF fees on October 28, 2023.
  

  We understand that it can be easy to confuse account numbers, especially when receiving deposits, making payments, or initiating transfers. To avoid similar situations in the future, we kindly recommend double-checking the account number you are using before initiating any transactions. It is essential to ensure that you provide your checking account number for any deposits, payments, withdrawals, or transfers from your checking account to avoid NSF charges.
  

  We apologize for any inconvenience caused by these charges. As a valued member, we strive to provide you with the best service possible. Should you need any assistance with managing your account information to prevent such issues in the future, our representatives are available to help.
  

  Thank you for your understanding, and please feel free to reach out to us if you have any further questions or concerns. We appreciate your membership and look forward to serving you better in the future.
  

  Sincerely,
  

  ***** ********
  Compliance Officer

  Customer response

  11/06/2023

  
  Complaint: 20787632
  
  I am rejecting this response because:
  I explained when the incident occurred that my internet account and my cell account were both connected. We logged in through at AT&T app which interfaced with the bank. The account numbers were not manually entered. Therefore, while you consider these valid NSF fees, from a customer service standpoint I consider this to be poor customer service on your part. I had the money for the bill in my checking at the time of the withdrawal and this interface mistake cost you nothing. You were not expected to cover the cost of the bill, the system simply rejected the withdrawal from the savings. This error did not make me overdraw, but taking on the fees you added DID! I have never been with a financial institution that had been as expensive as banking with you all is my point of the matter in this complaint. A person I spoke to had verbalized this happened to another member of the credit union, so I know you all are aware of this problem. 
  

  The response did not address how my paycheck was late being deposited, though it ended up arriving later in the day, and I was charged OD fees from bills that were drafted automatically. I provided documentation from my employer that it was an error on their part and you still charged me over $400 in overdraft fees. I feel like the individuals I spoke to made me feel you would work with me to refund those fees with the proper documentation, but you declined. I want to reiterate that my check did come that day, but later. 
  

  Perhaps you could see I had a very large (larger than normal) paycheck deposited and decided to keep the fees for that reason. Not only that, but your customer service individuals reviewed my personal transactions and commented on them. Where I spend my money and whom with is none of your concern. I feel I was discriminated against for these reasons. 
  

  As someone who works in both revenue and customer service, your practices are predatory and do nothing to help the customer. I'll admit when I am wrong, but these instances were outside of my control. In an effort to be responsible and pay my bills by using automatic bill-pay, I'm out over $600 from both instances due to technicalities. The most frustrating thing is that you could make this right, but you "won't". You simply refuse and blame your policies.
  

  It's far too expensive to be a member of your institution at this point and I don't appreciate comments to be made on  "what I spend" my money on. I didn't ask anyone to analyze my transactions, I wanted someone to simply acknowledge that refunding over $400 in overdraft fees, due to a situation beyond my control, was the decent thing to do. 
  

  I'll take the loss from the AT&T situation, I'm disgusted that you refused to refund me the fees from my paycheck being deposited late. Again, you can, you just refuse to. I will attach documentation from my employer showing the paycheck file was submitted late, technology has flaws. Had I received this info prior to the day I was supposed to receive my check, I could have intervened and changed my autopay dates. What is one supposed to do in this case? 

  Sincerely,
  
  **** ***

• Initial Complaint

  09/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  NOTICE TO PRINCIPLE IS TO NOTICE TO AGENT IS TO NOTICE PRINCIPAL I sent a letter to this company the week of August 2, 2023. Certified mail so i know it was received, i am filing a complaint because this company failed to respond satisfactory to this letter or even at all. The exact letter is attached below. Utilization is an experience with the line of credit that was extended between the consumer (ME) and the person (YOU) (Pelican State Credit Union) that is making the report. CONGRESS clearly states that the reporting of transactions or experiences between the CONSUMER and the PERSON making the report is not included on the consumer report is not included on the consumer reports! YOU HAVE VIOLATED THE FCRA 15USC 1681a 2Ai by reporting these transactions or experience (Utilization) on my consumer reports which CONGRESS clearly states IS NOT included on my CONSUMER REPORTS. I am also going to CC the CFPB, and Attorney General.

  

  Business response

  09/14/2023

  The credit union reports information about loans, shares, or deposit accounts to credit bureaus. Late payments, missed payments, or other defaults on accounts may be reflected on the credit report. The Fair Credit Reporting Act (FCRA) is designed to protect the privacy of consumer report information and to guarantee that information supplied by consumer reporting agencies (CRAs) is as accurate as possible. Since the credit union reports information about consumers to CRAs, it has legal obligations under the FCRA’s Furnisher Rule. Furthermore, the FCRA allows the credit union to obtain a credit report for the collection of an account when it is related to a voluntary extension of credit. The credit union has made no error in its reporting of Mr. ******** information to credit bureaus.

• Initial Complaint

  09/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Subject: Discrepancy in Credit Report Dear Sir/Madam, I am writing to express my deep concern regarding a significant issue with my credit report, which is related to Pelican State Credit Union (hereinafter referred to as "Pelican State CR UN"). I have recently discovered that Pelican State CR UN reported a late payment on my credit report, which I believe is entirely their fault and the result of an error made by their loan officer. On [Date], I applied for a $1,400 personal loan with Pelican State CR UN. To ensure timely and consistent payments, I set up automatic payments on the same day as my loan application. My intention was to maintain a positive credit history by making on-time payments. However, it has come to my attention that Pelican State CR UN's payment system failed to process the automatic payment as scheduled. This error resulted in a late payment and an inaccurate report to the major credit bureaus. I would like to emphasize that I had sufficient funds in my account to cover the payment, and the failure to process it was solely due to Pelican State CR UN's system error. Upon contacting Pelican State CR UN to address this issue, I learned that the mistake was made by a loan officer employed under Pelican State CR UN. I am reaching out to the Better Business Bureau® to request your assistance in investigating this matter and intervening on my behalf to rectify the inaccuracies in my credit report. Specifically, I am requesting that the late payment entry be removed from my credit report imminently I am confident that your organization can help ensure that Pelican State CR UN takes the necessary steps to correct their reporting inaccuracies and adhere to legal requirements for accurate credit reporting. I look forward to a timely resolution and the restoration of my accurate credit history. Please feel free to contact me at ***** ******** or ***********************. Thanks in advance, ****** ********

  

  Business response

  09/13/2023

  Please refer to the attachment.

• Initial Complaint

  08/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I opened a bank account with Pelican State Credit Union online in July 2023. On July 18th 2023 I contacted Pelican State Credit Union (PSCU) customer service because I could not log in to online banking. I was told by customer service my account had a fraud hold due to external accounts linked to my online banking profile with PSCU. I explained I disagreed with this because PSCU online banking offers the ability to link external accounts, they offer Zelle service, and it is legal to have external accounts that I am an authorized signer on. I was told my fraud investigator Lori that PSCU needed two days to investigate and conclude the fraud inquiry. On July 28th I called PSCU customer service again and was told the fraud hold was still on my account 10 days later. I asked to speak to fraud team I was told they are not available. I explained that the external accounts are accounts I had to verify in online banking through logging in with a. Username password or verifying micro deposits to those account. I have not been contacted in regards to any conclusion to the fraud inquiry three weeks later. I still have no access to my funds at Pelican Stare Credit Union, the account remains on hold, and I have no online banking access. I have called multiple times each time I am Told Lori the fraud investigator is unavailable to speak to me. Nobody has reached out to me in regards to any conclusion to the investigation, and $400 in the checking account is still being held hostage. I would like resolution to this unjustified fraud inquiry hold on my checking account.

  

  Business response

  08/16/2023

  Mr. ********** account was closed on August 3, 2023, and a check totaling $455.00 was mailed to the address on file.

  Customer response

  08/16/2023

  
  Complaint: 20452073
  
  I am rejecting this response because:

   

  I still want this formal complaint issued on the website of the Better Business Bureau when anyone that researches Pelican State Credit Union. From the inception of this account being opened this has been a nightmare experience. This credit Union had a hold placed on my account for three weeks for no valid reason. They claimed one week after I opened my account online and funded it with $400 that the reason for the account freeze was because I have external bank accounts. The credit Union offers Zelle and external bank transfer account capability in its online banking service. So they held the funds for over three weeks; I called multiple times to Pelican State Credit Union customer service trying to resolve this only to be told that the fraud investigator was not able to be reached. The one time I was able to speak to Lori the fraud investigator she was condescending, rude, and lied about the investigation only taking 2 business days. I would never recommend this credit Union to anyone. This was one of the horrific banking experiences I ever had. They help my money for three weeks, they lied and said it was fraud, and their investigation confirmed nothing. Yes I appreciate the fact they refunded my money but the experience was truly horrendous. I am requesting the Better Business Bureau to leave this comment on their website for the public to view in regards to my experience as a customer with Pelican State Credit Union. 

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  08/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  First, the checking has been excellent no complaints there. Secondly I have a business and realized business credit is hard to build. I had given 2000 to pelican for a “business credit card that was secured meaning I gave my money to build credit. Initially, I was told that this didn’t report to bureaus however, it would allow me to build a business relationship so I did. I was out of town and didn’t arrive til January. When I checked my accounts I realized that I had charges from “google” when I called every other month I was told for me to contact the merchant. I have received spam phone calls from “google” for a medical practice in New Orleans. When I called back after a month I told them I couldn’t reach them at all it was supposed to be resolved by the bank at that point. Recently a month ago I was told they have visa fraud just implemented so I can call. They could only give me $700 as the length of time went by. Additionally I couldn’t login to my account that was reset multiple times by phone and in person so I have a few “late payments “ because they report to Bureau after all. Payments to cards can only be done by phone or online or app. I am very busy and can’t wait hours on the phone. I am very frustrated and disappointed as a finance manager for 4 years I’ve given Pelican hundreds of checking accounts and solidified loans from dealerships. Every time I call I’m on the phone for hours. Local branch can’t help. The fraud department is on the phone corporate can’t help. Feel very helpless in this situation. Additionally, I have another business venture I am starting on and my credit has been impacted by disputes not handled when they were supposed to and late payments reported on money I didn’t not spend. At the time of getting the business credit secured card I had a 700 credit score. I really wish I would have just done a business loan instead against my personal credit. Because I have charges that I’ve been complaining about that was never resolved.

  

  Business response

  08/16/2023

  Please refer to the attachments that pertain to Ms. ******* BBB complaint and let me know if you have any questions.

  Thank you,

  ***** ********
  Compliance Officer, CAMS, NCCO, NCBSO
  
  ph./fax ***** ********
  toll-free. ***** ******** *** ****
  **** ******************
  2675 O'Neal Lane, Baton Rouge, LA, 70816

  

  Business response

  08/18/2023

  Regulation Z is a federal regulation that provides consumer protections in electronic transactions. A consumer must report an unauthorized electronic fund transfer that appears on a periodic statement within 60 days of the financial institution’s transmittal of the statement to avoid liability for subsequent transfers.
  

  On June 5, 2023, Ms. ***** submitted a dispute for the following transactions:
  03/01/23              $156.51                 ****** ************* *********** ** ***)
  04/01/23              $298.53                 ****** ************** ************* ** ****
  05/01/23              $296.88                 ****** ************* *********** ** ****
  
  Because Ms. ***** did not dispute the $156.51 transaction until June 5, 2023, the transaction fell outside of the timeframe that Ms. ***** had to dispute the transaction. The two additional transactions totaling $298.53 and $296.88 were processed by Visa and a chargeback totaling $595.41 was submitted to the merchant (Google). However, the merchant responded to the chargeback with evidence to support their case that the transactions were valid, which included:

  • Customer Ad
  • Cardholder & Business Relationship
  • Budget Change History
  • Campaign Summary
  • Customer Identification
  • Forms of Payment
  • Account Creation
  • Billing Summary
  • Google AdWords Terms of Service
  

  After the supporting documentation provided by the merchant was processed and reviewed by Visa, Ms. *****’s claim was subsequently denied. That same supporting documentation has already been provided to the BBB as result of this complaint: 20429913.

  Customer response

  08/21/2023

  
  Complaint: 20429913
  
  I am rejecting this response because:
  I called since February to dispute and I was told to contact the merchant. I will be in corporate branch soon to show from my phone, there is no way from my account to dispute. The number Google provides hangs up when pressing Google adds, the online portal gives you directions and there is no way to “dispute “ nor talk to an actual human in “google adds” or any disputes. The program persons number is not a real number. If Pelican could not reach Google since February each time I called and said I needed this resolved they should have canceled my card so I would not be charged. This was negligent on Pelicans side. I have complained about this until my card is maxed out because there was no way for me to cancel. So apparently on “secured” cards the disputes don’t matter as it is customers money not the banks money. Basically I am out 4,000. Of the initial 2,000. And I have complained about this for 6 months and said I could not reach anyone. I have records to show each time I contacted Pelican. Pelican just recently implemented a “visa” fraud / dispute that customers can use. Which is why the time has been allotted to long. When I complained about this in February, it was the bank’s responsibility when I said I didn’t make these charges to resolve it. Now that it wasn’t properly done, it’s my responsibility for these charges? 
  

  
  Sincerely,
  
  ********* *****

• Initial Complaint

  03/23/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On July 21, 2016 I originated a bill consolidation TERM loan with Pelican State. I thought it was great because I was getting slammed with high interest rates and to save money this was a no brainer. I was told I couldn't proceed with my loan unless I agreed to Credit/Life Disability insurance on the loan. I was told that as the loan goes down the cost of the insurance would as well. It was on a 69 MO term. I deferred 3 payments in the August 2016 flood to rebuild my home. I also did 3 Skip A Pays over the course of the rest of the years. It's now March and I am at 68 Months, but I've only technically made 62 payments. My loan has been extended for another 24 MOs because I still have a significantly high balance and I was expected to be done with this loan this year. I was told I wont be done until 2024. I don't get how extending a term by 6 MOS, per the Skip A Pay disclosures while interest still accrues results in an additional 24MOS of payment. I've been in banking for 8YRs and this does not make sense. Especially since this is a FIXED TERM NOTE. Something is not right about this. I am in fear that I am paying more for this loan than agreed upon originally and if anything changed about the terms of my loan I was never notified.

  

  Business response

  04/08/2022

  Business Response /* (1000, 5, 2022/04/05) */ ******* ***** applied for a debt consolidation loan on July 14, 2016 with ********** ***** as the coborrower. Both agreed to the terms of the Loan Agreement as described in the Truth in Lending Disclosure upon signing the Loan and Security Agreements and Disclosure Statement. Additionally, both signers agreed to an Annual Percentage Rate (APR) of 13.740%, Finance Charge of $4,351.39, Finance Amount of $8,861.23, and Total Payments of $15,919.00. Ms. ***** agreed to make 68 monthly automatic payments totaling $230.72 beginning on August 28, 2016 and a final payment of $230.04 on April 22, 2022. Per the Credit Life and Disability Insurance Application and Certificate that was signed by both borrowers on July 20, 2016, life insurance and disability insurance was selected for both borrowers for the full term of the loan. This charge for credit insurance is added to the loan each month and is subject to finance charges like the rest of the loan balance. Credit insurance is voluntary and can be canceled at any time, but neither borrower requested to make credit insurance changes. Following consummation, the first payment was made on August 28, 2016. Following the initial payment, Ms. ***** requested a three-month Disaster Relief Extension. While the extension deferred the payments, the term of the loan was extended, and interest continued to accrue. Ms. ***** also requested skip payments on three separate occasions: August 25, 2018, March 26, 2019, and October 10, 2019. This service also defers a single payment while extending the term of the loan and continuously accruing interest. Additionally, throughout the life of the loan, Ms. ***** frequently brought the loan current, but had 20 late payments overall. The original term of the loan that both borrowers agreed to and signed on was 69 months, beginning on August 28, 2016 and ending on April 22, 2022. Due to the requested deferred payments resulting in a six month extension of the loan term, the 20 late payments applied since consummation, and the continued accrued interest, the final payment date for the loan is currently January 28, 2024. The credit union has made no error in the term length for Ms. *****'s loan. Consumer Response /* (3000, 7, 2022/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) You mention my skip-a-pay dates, but do not mention my 20 late payments. I was not late 20 times. Being late and not making the payments I understand. I made my payments and my loan is current. My loan deferral was 6 months. There is no way the interest amount is 2Years worth of accrued interest. Please calculate the deferred interest. You are a lending institution. You are able to advise. I have asked on multiple occasions for the copies of every document I signed that day. I get bits and pieces. No one has provided me my complete loan packet. Business Response /* (4000, 9, 2022/04/07) */ Please see the attached documentation in response to the second request we received from Ms. ***** reagrding her BBB Complaint. The three documents attached are: - Loan Payment History; the highlighted columns show the breakdown of each payment - Loan Statement; the full history of the loan - Remaining Payment Inquiry; a breakdown of the principal balance and interest of the remaining payments

• Initial Complaint

  03/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Pelican State Federal Credit Union, overcharged us for a vehicle we bought in 2015 we paid for a car for 6 years that was financed for $77000 at $265.00 That we ended up paying $19080, then they tried to sue us for the car when we finally got the balance owed to $1200. I paid the $1200 of in May 2021 and closed the account with Pelican State. Upon checking my credit report. It shows as of today, March 7, 2022, that we me and my husband are 30 days delinquent. But it shows $0 balance. I called Pelican, and they said we had a checking account that was late. I closed all accounts with Pelican in May 2021. But they are showing as of 2022 on my credit. I am 30 days delinquent. Please help with this matter

  

  Business response

  03/25/2022

  Business Response /* (1000, 5, 2022/03/15) */ As the second borrower (co-borrower), Ms. ******* applied for a $7,700.99 auto loan on October 15, 2015 with Mr. ******* and agreed to the terms of the Loan Agreement as described in the Truth in Lending Disclosure upon signing the Loan and Security Agreements and Disclosure Statement. Mr. and Ms. ******* agreed to an Annual Percentage Rate (APR) of 2.180%, Finance Charge of $3,396.06, Finance Amount of $7,700.99, and Total Payments of $11,929.79. Mr. and Ms. ******* agreed to make 44 monthly automatic payments totaling $265.12 beginning on December 1, 2015 and a final payment of $264.51 on August 1, 2019. Per the Credit Life and Disability Insurance Application and Certificate that was signed by Mr. and Ms. ******* on November 10, 2015, life insurance and disability insurance was selected for Ms. ******* for the term of 45 months. The charge for credit insurance is added to the loan each month and is subject to finance charges like the rest of the loan balance. Credit insurance is voluntary and can be canceled at any time, but Mr. and Ms. ******* never requested to make credit insurance changes. Following consummation, Mr. and Ms. ******* made seven on-time payments before the first late payment on June 29, 2016. Throughout the life of the loan, it was brought current occasionally, but overall had 45 late payments applied. The loan remained delinquent beginning on January 18, 2020 until the full balance of $1,924.77 was paid by check on May 11, 2021. There is currently no outstanding balance on the loan or the account. The credit union reports information about loans, shares, or deposit accounts to credit bureaus. Late payments, missed payments, or other defaults on accounts may reflect on the credit report. The Fair Credit Reporting Act (FCRA) is designed to protect the privacy of consumer report information and to guarantee that information supplied by consumer reporting agencies (CRAs) is as accurate as possible. Since the credit union reports information about consumers to CRAs, it has legal obligations under the FCRA's Furnisher Rule. Furthermore, the FCRA allows the credit union to obtain a credit report for the collection of an account when it is related to a voluntary extension of credit. The credit union has made no error in its reporting of Ms. *******'s information to credit bureaus. Should you have any questions, please do not hesitate to contact me.

• Initial Complaint

  02/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I Paid my car note on September 15,2021 and a dispute was made in October 2021 however i called the bank after the Credit Union called me about the payment being 30 days late and i called the bank and the bank told me that a dispute was made so they reversed the charge, and they reversed the 248.26 back to Pelican Credit Union and it was reversed on December 3 and the Credit union received it on December 10. I paid my car note on January 7 and the bank processed it on January 10 and however i called to make a payment on Friday January 28 and they said i was 108 days past due and they are saying that my payments were being returned but Chase say the payments are being processed and they gave me a confirmation number and a printout and i have my confirmation receipts also. I'm not sure what's going on, but they are saying they dt have my payments and i been paying them and my payments are not being returned because it hasn't showed anything being reveres except the September payment in December

  

  Business response

  02/25/2022

  Business Response /* (1000, 5, 2022/02/14) */ Ms. ******* ****** opened her account with Pelican State Credit Union on May 3, 2021. At the time of account opening, Ms. ****** also applied and signed for an auto loan in the amount of $7,020.05. Upon signing the loan documents, Ms. ****** agreed to pay 47 monthly payments of $243.26 beginning on June 15, 2021 and a final payment of $242.52 on May 15, 2025. Ms. ******'s first payment was made on June 11, 2021 through our third party payment processing system, and continued with monthly scheduled payments through November 23, 2021. The payments were made with an account at JP Morgan Chase via ECM and were each in the amount of $243.26. On December 10, 2021, Pelican State Credit Union received a notification from the payment processing system that JP Morgan Chase had initiated a chargeback for the November payment due to a consumer dispute for an unauthorized charge, and the payment was backed off, and the due date was adjusted to November 15, 2021. Another ECM payment was made on January 7, 2021, and our card services department was contacted by JP Morgan Chase to back off the payment due to a dispute filed by their consumer. The January payment was subsequently backed off, and the due date for the loan was adjusted to October 15, 2021. Ms. ****** initiated an ECM payment and an additional cash payment on February 2, 2021, and on February 11, 2021, we were again notified through the payment processing system that JP Morgan Chase had initiated a chargeback due to a dispute from the consumer for "cancelled merchandise/services". The payment was backed off and the due date was adjusted to, and is currently December 15, 2022. The credit union reports information about loans, shares, or deposit accounts to credit bureaus. Late payments, missed payments, or other defaults on accounts may reflect on the credit report. The Fair Credit Reporting Act (FCRA) is designed to protect the privacy of consumer report information and to guarantee that information supplied by the consumer reporting agencies (CRAs) is as accurate as possible. Since the credit union reports information about consumers to CRAs, it has legal obligations under the FRCA's Furnisher Rule. The credit union has made no error in its reporting of Ms. ******'s information to the credit bureaus.

• Initial Complaint

  01/19/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I opened an account with pelican state credit union. I had an account with them but I closed it because I never used it. I sold my car and decided to bank with them again. I was asking about my options and what would be better for me. I was told that I could not open a KASASA( which is one of their checking account option) account because of me having 2 in the past. So they told me I could open a horizon account and pay 10 dollars a month for 6 months and then I would be able to open a KASASA account after the 6 months. I did not want to pay monthly for an account and they told me I could open up a savings account which I wont be charged for. I thought it was a great idea since I wanted to buy a new car eventually. I help my mom out a lot and let her borrow the money and she pay me back. I let my mom borrow 4000 dollars and when I went to check my account I had money missing. I rarely check my account because I also use my cash app card, my credit karma debit card or my robinhood card. Pelican had taken about 700/800 dollars from my account. I told them and they said they take 5 dollars after every 2/3 transactions daily. I was going to put the cash I had in my account for my car and every time I got money. Pelican refused to refund me. Why would I pay 5 dollars when I could've just paid 10 dollars a month for 6 months. I was told that I wouldn't get charged any fees. Pelican has taken atleast 1000 plus dollars from my account and I just want my money back. Just pay me my money back and I wont touch the money and I'll change my account to a checking account. I was never told that i'd get charged. I let pelican know as well. Why not tell me so that I couldve opened a regular account. Im a college student I cant afford to be missing 1000

  

  Business response

  02/03/2022

  Business Response /* (1000, 6, 2022/02/01) */ Ms. ******** applied for and established her membership with Pelican State Credit Union on November 9, 2021. Prior to account opening, Ms. ******** signed and agreed to the terms of our Membership and Account Agreement, Electronic Funds Transfer Agreement & Disclosure, and our Fee Schedule. While the savings account that Ms. ******** opened does not have any monthly account fees, it is still subject to the withdrawal limit mandated by Regulation D, which is explained in the above-mentioned disclosures given to Ms. ******** at account opening. Regulation D is a Federal Reserve regulation governing the reserves that banks and credit unions keep to satisfy depositor withdrawals by limiting them to no more than six (6) withdrawals or transfers per month out of a savings account. Pelican State Credit Union's Electronic Funds Transfer Disclosure (pg. 4, no. 2: Transfer Limitations) states that "for all savings accounts, you may make no more than six (6) transfers and withdrawals from your account... (and) if you exceed these limitations, your account may be subject to a fee or be closed". Our Fee Schedule, given at the time of account opening, also states under Savings & Checking: "Savings Excessive Withdrawal Fee (When Exceeding 3 per Month)" is assessed in the amount of "$5.00 Each". Upon signing the Membership and Account Agreement, Ms. ******** acknowledged that she read, understood, and accepted the terms of all information provided regarding the account and shares that were opened. The Credit Union has made no error in the information given to Ms. ******** about monthly account fees or the fees assessed in accordance with Regulation D. Should you have any questions, please do not hesitate to contact me. Consumer Response /* (3000, 8, 2022/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will get a lawyer. I want my refund. Y'all never stated that I would have to pay $5 after 3 transactions. I am a broke college student and pelican likes to steal money from people. I want my money then I will politely close my account and never deal with pelican again. Refund my $1000 y'all took from me and I will never ever in my life open an account with y'all again. Thanks

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