ComplaintsforUSAgencies
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Sometime back in January around the 25th I bought insurance from USAGENCIES, because i live in the country on a back road that same night a deer hit me. The insurance company kept giving me the run around about getting my car fixed. Every time i received a claims adjuster they either leave the company or i never hear from them again. So i would start contacting the super supervisor of the the adjusters and they would never call me back. So i continued to pay my insurance thinking they would fix it around the March April another deer hit me. Now i got approved for this claim so the adjust Eliud Banda say but still never got my fixed. Here it is five months and still can't get in contact with anyone. I switched my insurance to Progressive only to find out USAGENCIES reported the accidents but never fixed my carBusiness response
06/20/2022
Business Response /* (1000, 5, 2022/06/08) */ We are in receipt of the complaint filed by Ms. ****** alleging her vehicle has not been repaired after she filed a claim. Please note, USAgencies is an insurance broker. Our agents assist customers with obtaining insurance policies through third party insurance companies. Therefore, our agents do not handle claims, do not make claims decisions, and do not make claims payments. Our records indicate that Ms. ****** purchased her auto policy (policy number EAAXXXXXXX) with Equity Insurance Company, whose program is administered by Bluefire Insurance Services as managing general agent. If Ms. ****** has a concern regarding how her claim is being handled, she needs to reach out to either Equity or Bluefire directly as we cannot speak on their behalf.Initial Complaint
09/18/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had gotten insurance with the via phone. Paid month to month then paid off a remaining balance for insurance policy, days or week after i called to update my car information because i just had upgraded my car. The agent who took my call told me i was getting charged $388 even and that i wouldn't have to paid anything until October which initially thats when my old policy would end and get a new one. Now the insurance company is charging me $309 and if i don't pay the amount they will cancel my insurance. Not to mention that i still gotta pay in October what ever offers i get to keep my insurance with them. And it doesn't show in my payment history that they charged me $388 for the update to the car.Business response
10/02/2021
Business Response /* (1000, 5, 2021/09/20) */ We apologize for the experience the customer has with our company and have resolved the customers concern. We have contacted customer and advised we posted the missing payment we retained from a change he made on July. Mr. ***************** was satisfied with the resolution. We pride ourselves in offering the best service possible and appreciate your opinion so we may improve our process with our customer.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.