Business ProfileforHollywood Jewelers

My fiancé & I had bought our wedding bands from you in July. Apparently WITHOUT ever being told that my wedding band was a special order. We were never told that nor was it on our receipt! We had been making payments on our wedding rings. I came in August to get our rings but was told that they weren't ready and we would be called when our bands were ready! Again NEVER was I told that I needed to make a payment or it would be put back on the shelf. I get a call Aug 20 something 2021 informing me that our rings were ready. My fiancé goes to make a payment & gets his wedding band. Again NEVER was he nor I told that a payment needed to be made on my ring nor were we told that my ring was a special order and it would be put back on the shelf! My fiancé & I have spent thousands of dollars with your store! So my fiance goes to get my ring and is told that it was put back on the shelf but y'all can order another one and then the lady says we'll y'all aren't engaged anymore. That's NOT the point we both wanted our wedding bands as it meant something to us! Again NEVER were we told that my ring was a special order & that after so long it would be put back on the shelf! This is so very unprofessional and wrong on so many levels especially when we do a lot of business with y'all and have spent thousands of dollars there. I WILL NEVER EVER buy anything from you again and I will be sure to let everyone know!