Business ProfileforThe UPS Store #3236

On 12/26/22 at approximately 12:55 p.m. I dropped off a package at this UPS location. This package was an exclusive item worth around $750.00 that was purchased through a third party site and there was a pre-paid label. A male that was working the desk took my package and handed me a drop off receipt. On 12/31/2022 I received an email from the third party site indicating they never received my package. I checked the status of my package and I noticed that the tracking number only indicated that the package was dropped off and it specified that the package was dropped off at a different location at the same time. The UPS location that the tracking number online says the package was dropped off has been closed to customers since October 2022. I decided to stop in the store to see what was the issue with my package. At the store I was greeted by a lady name “******” (spelling/name could be slightly off). “******” was very rude and didn’t provide any helpful information. “******” provided a customer number to a Port Allen location that never answers the phone. When I asked for more information about the discrepancy in the receipt that I was handed in the store and what’s available online, I was told me she didn’t know why it was different. I asked if there was camera footage to prove that the package actually left the facility which I was told there were no cameras. I then asked for the name of the delivery driver and was told she didn't have that information. Based on the information provided on the receipt and what's indicated online, there is no proof the package actually left this specific UPS location. I've tried numerous times to contact the business and I haven't received any sort of help. I contacted UPS' corporate office and was told that each UPS is privately owned and since the package never made it to the warehouse I must contact this UPS location to solve my dispute.