Business ProfileforMassage Envy

Tonight, 2/3/23, I had an initial massage session. The receptionist, white female, black hair, conducted my intake. i arrived 15min before the session. During the intake, she asked which aroma I would like for my session. She allowed me to smell three (3) aromas. I selected one. She quoted me $80 for the session. I stated, "your website states $70." She replied, "this is a franchise and the price listed on the site is a national price." I was perplexed because I was certain when I made the appointment that the amount was $70 for 60 min massage session. I waited for the therapist. Issue #1: The receptionist lied; see issue #3. The therapist entered 50 minutes on the timer. I asked why I was not getting 60 minutes. He stated there is a 10 minute consultation, so the actual session is 50 minutes. I was walked to the massage room at 8:59 PM, the therapist left to wash his hands and allowed me to disrobe. The massage began at 9:08 PM and concluded at 9:58 PM. There was never a 10 minute consult, which should not be apart of the session anyway, if it is advertised as a 60 minute massage session. The receptionist reconfirmed the 50 minutes at the end of my session and that a 10 minute consult is factored into every session. Issue #2: The site advertisement is not what the customer receives. I asked for a printed receipt. The receptionist stated they don't print receipts and it will be emailed, with itemization of the service. I see the receipt and I was charged $10.00 for the aroma lotion. Issue #3: Receptionist NEVER stated there was a charge for the aroma lotion. She quoted the price as it being the franchise pricing. She up-charged without disclosure.