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          Find a Location

          Mattress Direct, LLC has 13 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Mattress Direct, LLC

              6823 Exchequer Dr. Baton Rouge, LA 70809

              BBB Accredited Business

            • Mattress Direct, LLC

              323 US Hwy 190 North Covington, LA 70433

            • Mattress Direct, LLC

              1788 Martin Luther King Blvd. Houma, LA 70360

            • Mattress Direct, LLC

              1629 Westbank Expressway Harvey, LA 70058

            • Mattress Direct, LLC

              135 Northshore Blvd. Slidell, LA 70460

            Business ProfileMattress Direct, LLC

            Mattresses
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            BBB of South Central Louisiana processes the complaints for 24 locations across Louisiana, Mississippi, Alabama and Florida.
            See all additional business information

            Contact Information

            6823 Exchequer Dr.

            Baton Rouge, LA 70809

            Get Directions
            Visit Website
            (225) 590-3535

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            18 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/15/2009

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers the retail sale of mattresses.

            Business Details

            This is a multi-location business.

            Find a Location

            Mattress Direct, LLC has 13 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Mattress Direct, LLC

                6823 Exchequer Dr. Baton Rouge, LA 70809

                BBB Accredited Business

              • Mattress Direct, LLC

                323 US Hwy 190 North Covington, LA 70433

              • Mattress Direct, LLC

                1788 Martin Luther King Blvd. Houma, LA 70360

              • Mattress Direct, LLC

                1629 Westbank Expressway Harvey, LA 70058

              • Mattress Direct, LLC

                135 Northshore Blvd. Slidell, LA 70460

              Location of This Business
              6823 Exchequer Dr., Baton Rouge, LA 70809
              BBB File Opened:
              6/24/2002
              Years in Business:
              23
              Business Started:
              6/1/2001
              Business Started Locally:
              6/1/2001
              Business Incorporated:
              6/1/2001
              Accredited Since:
              12/15/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 00744017 for this business, issued by EBRP Department of Tax & Revenue

              These agencies may include:

              EBRP Department of Tax & Revenue

              222 St Louis Street, Room 404

              Baton Rouge LA 70802

              (225) 389-3084

              BBB records show a license number of 00658808 for this business, issued by EBRP Department of Tax & Revenue

              These agencies may include:

              EBRP Department of Tax & Revenue

              222 St Louis Street, Room 404

              Baton Rouge LA 70802

              (225) 389-3084

              BBB records show a license number of 00921344 for this business, issued by EBRP Department of Tax & Revenue

              These agencies may include:

              EBRP Department of Tax & Revenue

              222 St Louis Street, Room 404

              Baton Rouge LA 70802

              (225) 389-3084

              BBB records show a license number of 00922729 for this business, issued by EBRP Department of Tax & Revenue

              These agencies may include:

              EBRP Department of Tax & Revenue

              222 St Louis Street, Room 404

              Baton Rouge LA 70802

              (225) 389-3084

              Type of Entity:
              Corporation
              Number of Employees:
              70
              Business Management
              • Mr. Wiley Lee Burns, Owner
              Contact Information

              Principal

              • Mr. Wiley Lee Burns, Owner

              Customer Contact

              • Mr. Wiley Lee Burns, Owner
              • Ms. Kim Burns, Secretary/Treasurer
              • Mr. Ty Hingle, Co-Owner
              • Terri Williams
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              18 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/19/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              12/8/2023 Paid $500.00 for 2 Stearns and Foster 6-inch low profile box springs from saleperson **** (who is not at that store anymore). 2 9-inch box springs were delivered. I informed the delivery personnel that this was a mistake and to take them back. The delivery men said they could not bring them back. I called the delivery department while the delivery men were there, but the staff person did not authorize them to return the box springs saying they left, but they were still at my house awaiting instructions. I went to the store 4/8/2024 to discuss the matter again. For a second delivery fee that I felt compelled to agree to, we agreed they would deliver the 2 6-inch low profiles and remove the 2 9-inch box springs. This agreement was with * * ******** at the store. To date, I am still waiting.
              Read More
              Read 17 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Darlene H

              07/09/2024

              Sales person was very helpful and we decided to make the purchase for a whopping $9,300.00.  My husband has Parkinson’s and I have numerous physical disabilities. Sales person assured us the delivery people would move our bed to another bedroom, but the delivery men refused to deliver the bed because they were NOT going to move the bed to another bedroom , and their supervisor told them by phone the didn’t have to move the bed.  The bed never came off the truck, and they left.  The owner called the next day to apologize and wanted to redeliver the bed, we said no because we didn’t want to do business with them after the fiasco.  The owner told us : “ I hate to see you pay for a bed you don’t have”.  The owners attitude and the statement he made solidified our decision to not do business with Mattress Direct in Denham Springs, LA.  Well, they processed the finance paperwork, although when I called my sales person immediately to make sure they would not process the finance paperwork due to non-delivery, he stated they only process the financing when they have a signed delivery invoice. So, a year has now passed and finally, after numerous letters and calls disputing the $9,300 , we finally are free of the night mare.  Our dispute was settled by the finance company and we do not have to pay for a bed we do not have!!! The owner knowingly processed the financing even though we did not receive the bed . The owner stated they do not cancel special orders, nor accept returns. Can’t return something you never had!!! I wonder how many others have been mistreated and bullied by the owner of this business. Make sure it’s not you next time.

              Mattress Direct, LLC Response

              07/10/2024

              The guest read and reviewed our Store Policy. The guest knew that this was a special order and that special orders are “All Sales Final”.

              Upon delivery, the guest requested that the delivery drivers move a bunch of furniture that does not fall within our ability to do according to our insurance policy.

              The drivers explained that they were not allowed to move all of her furniture.

              She refused the delivery in anger. We have attempted to schedule redelivery and are willing to redeliver when she is ready.

              Read 4 More Customer Reviews

              Local BBB

              BBB of South Central Louisiana

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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