Business Profile

New Car Dealers

All Star Automotive Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for All Star Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

38 total complaints in the last 3 years.
19 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 2015 Genesis G80 but it got storm damages in 2021 in Baton Rouge Louisiana so all star Hyundai/Genesis place me inside of a 2017 preowned Genesis G 80 I was told that the car was certified preowned which it is and I also had the bar coverage now my car is 96662 miles which the transmission is going out and they also said I might need a driveshaft which is covered in my warranty up to 100,000 miles I took the car to All-Star Genesis Dec 17 2024 to have a recall fixed and they done a diagnosis which I paid for for the transmission but they wanted me to pay $575 for transmissionflush. I’ve contacted Genesis of America and they told me that they will be happy to replace the transmission, but the dealership said they’re not going replace the transmission. Because Genesis of America does not own the dealership I am working from Louisiana to Texas. I need my car running and topknots shape. I understand when a transmission is going out. I learned how to drive a three speed transmission from off column to a full speed transmission to a six speedtransmission auto and manual. I’m not asking them to do nothing. That’s not in my warranty, I’m asking them to replace the transmission plus they said they might need my driveshaft replace I only knowledge that when I read the service repairs contract.
Business Response
Date: 04/08/2025
We apologize for the inconveniences you have experienced and truly appreciate you taking the time to share your situation with us. We completely understand the challenges you face with communication due to your work in Sabine Pass, Texas. Please know that we value your time and look forward to the opportunity to assist in getting your vehicle back so we can resolve this matter for you as quickly as possible. In the meantime, if you have any questions or need assistance, do not hesitate to reach out to us. We are here to help in any way we can.

Sincerely,
All Star Customer Care
*****************************
Initial Complaint
Date:03/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Trying to get reimbursement on an extended warranty and gap insurance on a vehicle purchased from dealership. I have sent all paperwork needed since I traded vehicle in. ****** ***** the finance manager has been putting me off for almost 4 months now. Mr. ***** always has an excuse and say will call me back in a few days.
Business Response
Date: 03/11/2025
Thank you for your patience and for bringing this matter to our attention. We sincerely apologize for the delay and any inconvenience you may have experienced during this process. We’re glad to hear that this issue is now being resolved, and we value your understanding as we worked to ensure everything was taken care of properly. If there’s anything further we can assist you with, please don’t hesitate to reach out. We appreciate your business and hope to serve you again in the future.

Best regards,
All Star Customer Care
*****************************
Initial Complaint
Date:01/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10-26-24 I purchased a 2024 Chevrolet Silverado from All Star Chevrolet. I also purchased a theft protection program that was approximately $199.00. I canceled this theft protection program on 11-8-24. I tried contacting A finance manager on several occasions in which I spoke to a representative twice of the phone to inquire about my refund to which I was told that they would check on it and give me a call back. I never received a call. I drove to All Star Chevrolet to talk to talk to a finance manager in person which was Mr ***** Mr **** informed me that he would look into this matter and give me a call back within a few days, I still haven't heard from Mr ***** This is very bad business.
Business Response
Date: 02/06/2025
Dear Mr. *******

Thank you for reaching out and bringing this to our attention. We sincerely apologize for the lack of communication and the frustration this situation has caused you. This is not the level of service we strive to provide, and we completely understand your concerns.

Please know that we are actively looking into this matter to ensure your refund is processed as soon as possible. We will follow up with the necessary parties and provide you with an update promptly. Your patience is greatly appreciated, and we truly regret any inconvenience this has caused.

If you have any further questions or concerns, please don’t hesitate to reach out. We will make sure to keep you informed until this matter is fully resolved.

Best regards,
***** *******
General Manager
*******@allstarautomotive.com
Customer Answer
Date: 02/06/2025

Complaint: 22881575

I am rejecting this response because: I haven't received my refund or received any more information regarding my refund. When this incident is complete I will be satisfied.

Sincerely,

******* ******
Business Response
Date: 02/12/2025
Dear Mr. ******

I understand your frustration, and I appreciate your patience while we work through this process.

At this stage, we are still awaiting a response from the warranty company regarding your refund. Unfortunately, their processing time is beyond our control, but please rest assured that we are actively following up to expedite the resolution. As soon as we receive an update, I will inform you immediately.

Please let me know if you have any questions in the meantime, and I appreciate your understanding.

Best regards,
***** *******
General Manager
*******@allstarautomotive.com
Customer Answer
Date: 02/12/2025

Complaint: 22881575

I am rejecting this response because:I still have not received a refund

Sincerely,

******* ******
Initial Complaint
Date:01/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In September of 2020, I purchased a new Ram 2500. Nov 12,2021 a recall was issued: Manufacturer Recall NumberY78, NHTSA Recall Number21V-880. Nov 10,2022 a 2nd recall was issued: Manufacturer Recall NumberZA3, NHTSA Recall Number22V-835. On Dec 08,2022 a 3rd recall was issued: Manufacturer Recall NumberZB8 NHTSA Recall Number22V-904. On Mar 10,2022 a 4th recall was issued: Manufacturer Recall NumberZ20 NHTSA Recall Number22V-140. All Star Dodge Chrysler Jeep Ram- Denham Springs has failed to perform any service to my vehicle during a scheduled appointment due to staffing. Multiple attempts have been made to reschedule a service to have the recalls fixed but no one will return my phone calls or emails. My truck’s transmission began to fail and a service was requested to the dealership, I was advised the service manager would have to call me back. Again, no one has called me back. I emailed the General Manager of the dealership, **** *******, and he has not emailed me back.
Business Response
Date: 01/30/2025
During late 2023, the availability of certain parts was severely limited due to supply chain constraints. At the time of the customer's last visit, which occurred in early September 2023, our supply levels were restricted, and unfortunately, we were unable to fulfill all requests immediately.
Moving into 2024 and continuing into 2025, the situation has significantly improved, with supplies becoming readily available on a consistent basis. The parts that the customer requires are now in stock but are ordered on an individual basis to ensure accuracy and proper allocation.
According to our service records, the customer has not returned since their visit on September 5, 2023. We would be happy to assist further by placing an order for the necessary parts, but we kindly request that the customer visit us to confirm a few important details. Once confirmed, we will proceed to schedule a convenient appointment for the completion of the required repairs.
We apologize for any inconvenience caused during the supply shortage in 2023 and are dedicated to providing timely and efficient service moving forward.

Sincerely,
All Star Customer Care
*****************************
Initial Complaint
Date:01/20/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2024 equinox in September 30th. I traded in a 21 ford bronco and provided a title the same date. My temp tag has been expired since 11/29/24. I still haven’t received a registration. My other vehicle that I traded for a completely separate vehicle and a completely separate deal still had to pay off, and I was waiting for my title to come in from out of state. Allstar automotive group told me I needed to turn in my title before I could receive my registration because they already sold the other vehicle, They told me I would not get my registration until I gave them the title to which I explained to them I had not received it in the mail. At this time they have received both titles and still have refused contact/resolution. My vehicle has now had an expired Temporary tag for over 45 days I have contacted the general manager ***** *******, my sales person ***** ********, the finance manager Wes, with no resolution and no answer. I paid money as part of the deal for all star to file all of the paperwork to which they have not done. I have been ignored at every point of contact. I contacted by text the sales person and told him I would be filing a bbb claim, to which he said “I don’t blame you”. They are now holding my registration hostage, ignoring me, and causing extreme strife as my wife is unable to drive anywhere legally and attends school full time, and cares for our 3 year old son. What happens if there is an emergency and a vehicle is needed. Now my wife is being forced to drive illegally. I want this solved. I want the documentation fees discounted or adjusted to credit me back for the blatant disregard to the required documentation and the shameful actions of the Allstar automotive group. To summarize again, over 45 days of having an inoperable vehicle due to Allstar and the expired tag and temporary registration. I want my wife to have a legal registration a legal car and adjustments made.
Business Response
Date: 01/28/2025
It’s clear that there have been some challenges, particularly with obtaining and processing the necessary titles and registrations. Due to miscommunication with the Florida DMV, the title was delayed in getting to you.

Moving forward, we’ll take additional steps to ensure that any discrepancies or delays in title processing are addressed more proactively. We will also verify procedures concerning registration decals to confirm whether they are being mailed directly to customers or if further action is needed on our end. If you have any additional concerns or suggestions, please don't hesitate to share them, as we value your feedback and are committed to improving our processes.
Sincerely,
All Star Customer Care
*******@allstarautomotive.com
Customer Answer
Date: 01/30/2025

Complaint: 22827852

I am rejecting this response because:
The aforementioned title you are referencing as confusion with DMV was for a separate vehicle and a separate deal altogether. I was notified by your sales manager last night 1/29/30 that the OOST and filing for registration was sent off in October. 2 vehicles were purchased the same day, the title for the ford bronco was provided the day of the vehicle purchase which is for the equinox registration. So the title being used as an excuse was for a completely different deal. 2 months with an expired temporary tag, still nothing but broad statements and inaction from general managers down to sales people. I paid 425$ for a documentation and processing fee to which was clearly not completed, thus I paid for a service in which wasn’t provided. Additionally, the legal risk of driving an illegal unregistered vehicle and no solution. A new temporary tag should have been issued long ago to prevent my family from the risk of legal recourse by driving an expired license plate. This is due to All Star automotive’s inaction and lack of care to their customers and false business practices such as charging for paperwork and not executing on their legal obligation. I am demanding a refund on my documentation fee of 425$ and a swift and legitimate resolution (registration of my vehicle) for my family. Thank you in advance for your consideration.
Sincerely,

****** ********
Business Response
Date: 02/10/2025
Dear Mrs. ********
Thank you for reaching out and sharing your concerns. We understand your frustration regarding the delay in your vehicle registration and sincerely apologize for any inconvenience this has caused.

While we acknowledge your dissatisfaction with the timeline, we want to clarify that our team has been actively working to process your registration in accordance with state regulations and the information provided at the time of purchase. Based on our records, there were unforeseen delays related to the documentation required to complete the process. However, we do take full responsibility for ensuring the registration is finalized as quickly as possible.

Regarding the documentation and processing fee, this charge covers the administrative work associated with processing paperwork, but it does not guarantee immediate registration issuance, as this is subject to state processing times and any required documentation. That said, we understand your concerns and are happy to review your request for a refund further with our management team.

In the meantime, we are actively seeking a resolution to expedite your registration and will provide you with an update on the status as soon as possible. Additionally, we recognize your concerns regarding the expired temporary tag and will explore possible solutions to ensure you and your family are not facing undue hardship.

We appreciate your patience and will follow up with you shortly. Please feel free to reach out if you have any additional questions.

Best regards,
***** *******
General Manager
*******@allstarautomotive.com
Initial Complaint
Date:12/16/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a used 2021 Lexus RX350 from this organization on July 24, 2024. We had gone in the Saturday prior working out details, shown briefly car fax - supposedly no accidents and 50000 mile maintenance done on vehicle or more! We purchased this vehicle to travel to national parks and prior to leaving in early September my husband checked oil, tires, etc. Found oil dirty (we had just put maybe 300 miles on vehicle since purchase) - and found the front drivers side shroud cracked, obviously due to an accident!. AllStar Automotive has so many managers and no one but the finance manager has a card, and we complained. Back & forth - no equitable resolution and in fact one of the "managers" in late September stated we would get a $200 check in 4-6 weeks, after they repaired the shroud and actually changed the oil. We have never seen this check or heard a word of apology or regret for all the lies they told us or true compensation. They keep claiming they did nothing wrong - what is lying then in a business? On top of everything else our credit was leaked and we had to put a hold on both our credit reports due to potential fraud. ********* SS# is on the dark web now.
Business Response
Date: 01/30/2025
To Whom It May Concern:

We have had conversations with Mr. ******* and his wife. An amount was offered to the customer to assist with his extended warranty. The customer has return with a counter offer and it is under review.

All Star Customer Care
*******@allstarautomotive.com
Customer Answer
Date: 01/31/2025

Complaint: 22692760

I am rejecting this response because: Right now we are still requesting an extension on warranty the service work provided by Allstar on the repairs performed by AllStar in September. We are requesting 5 years on the repairs. This vehicle is garage kept and has a beautiful paint system right now but we are worried about the future.
As soon as this is settled we have agreed to go to the business receive our monetary compensation along with warranty on the work done and sign the hold harmless.

Sincerely,

******* *****
Business Response
Date: 02/17/2025
I am writing to provide a status update regarding the complaint filed by Mr. ******* *****.

We are pleased to report that this matter has been successfully resolved to the satisfaction of all parties involved. Our General Manager met in person with Mr. ******* to discuss the situation regarding his extended warranty. The resolution meeting was productive and concluded positively. Mr. ******* and his wife have signed the needed agreement, and the agreed-upon compensation has been provided via check, which they have received.

We appreciate the BBB's role in facilitating this resolution process and consider this matter fully resolved. Please let us know if you require any additional information.

Best regards,

All Star Customer Care
*******@allstarautomotive.com
Customer Answer
Date: 02/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22692760, and find that this resolution is satisfactory to me. Nothing is perfect of course and I would still never purchase another vehicle from ALLSTAR Automotive, but honestly I just wanted this to go away and not involve lawyers. Thank you for your assistance.

Sincerely,

******* *****
Initial Complaint
Date:11/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Repair not being performed. Vehicle held for weeks with conflicting information about timeline for completion.
Business Response
Date: 11/20/2024
Hello ********,

We've noticed that your address is listed in New Jersey, which raised a question about whether you might have mistakenly contacted the wrong dealership. Could you please let us know which specific All Star dealership you have interacted with? Understanding this will help us investigate the issue thoroughly and ensure we address your concerns directly. We look forward to resolving this matter for you.

Sincerely,
All Star Customer Care
*****************************
Customer Answer
Date: 11/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22577797, I did mention that my daughter is at school in Baton Rouge and has her car there so they clearly did not read my complaint all the way through. In spite of this, I was chasing the general manager for the entire day and while I was not able to reach him, I did leave detailed messages. My daughter received a call that her vehicle was ready and she was able to pick it up. This matter can be closed, but I would not the horrific customer service in terms of communication and time they kept the vehicle.

Sincerely,

******** ******
Initial Complaint
Date:07/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 25, 2024, I brought my car to All-Star Kia of Baton Rouge for an oil change and tire rotation. Upon arrival, I informed ***** that I was also experiencing issues with a tire. Instead of completing the requested oil change and tire rotation, I was presented with a list of additional service recommendations totaling over $2000. They emptied the oil from my car but did not refill it. Recently, the oil light appeared on my dashboard, which was strange since I had driven less than 2,000 miles since the service at All-Star Kia Baton Rouge(Service Mileage: 87912; Current Mileage: 89575). When I checked, the oil was completely empty. I also inspected for any leaks or damage that could explain the missing oil and found none. Additionally, the tire issue I reported was never addressed, and my tires were not rotated. Despite paying over $100 for the oil change and tire rotation, the cover panel on my car was not secured, causing it to drag and sustain damage while driving. Later, I had the tire checked and was informed that it had a nail in it. However, the Kia Multi-Point Inspection had indicated that my tires were "ok." Had the oil light not appeared on my dashboard, I could have experienced an engine fire or severe engine damage. I am relieved I did not return for the additional service recommendations, as I did not need them, and the original requested services were not completed.
Business Response
Date: 08/09/2024
As the Service Manager at All Star Kia of Baton Rouge, I am sorry to hear you’ve found your experience to be unsatisfactory. We completed the requested services, including your oil change, and it is unlikely your vehicle would have operated for 2,000 miles without that maintenance.
It seems there might be an issue with oil consumption. We can initiate an oil consumption test for you, should you wish to proceed. Additionally, I want to note that while we recommended new tires, you elected to decline that service. For further assistance or clarification, please don’t hesitate to reach out directly by replying to this message or contacting me at (**** ********.

Sincerely,
******** ****
Service Manager
[email protected]
Customer Answer
Date: 08/16/2024

Complaint: 21957380

I am rejecting this response because: I do not have the oil consumption issue you mentioned; I refilled the oil in my car and have had no problems with it since. Additionally, I did not decline any tire rotation services, nor was I informed that I needed new tires. I discovered that I needed new tires myself after noticing a nail in one of them. The tires were not rotated, so if they had been, someone would have likely spotted the nail.

Sincerely,

****** *******
Initial Complaint
Date:07/08/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I found a car that I was interested in leasing on Genesis of Baton Rouge wed site. On the web site you could list the lease requirements that you wanted to get the monthly payment. Once the information is completed the site gives you the monthly payment. In my case it was $461 per month. There is very detailed information as to what is included in the price ( Tax, Title, License, Down payment ). When I called the dealership, I was told the information on the web site was not accurate and that the real price was $555 per month. I was told the web site price was a come on price just to get you to call.
Business Response
Date: 08/15/2024
Thank you for sharing your experience. We apologize for the inconvenience and confusion you encountered. After reviewing your feedback and the specific details of your leasing inquiry, we discovered discrepancies in our online lease calculator that contributed to the misunderstanding regarding the monthly payments.

We value your feedback and have actively worked to improve our online tools to ensure a more transparent and accurate representation of our pricing. Should you have any further questions or need assistance, please do not hesitate to reach out to us directly.

Sincerely,
All Star Customer Care
*****************************
Customer Answer
Date: 08/15/2024

Complaint: 21959457

I am rejecting this response because:
Their response is poor business practices.
I have lease a car from another dealership, case closed.
Sincerely,

****** *********
Initial Complaint
Date:06/07/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently purchased a used 2023 GMC Canyon truck from Allstar Chevy in Baton Rouge ,La on April 29,2024. The vehicle was used with 8000 miles on it, which was fine. The floormats were in bed of truck soaking wet from rain. It only came with 1 key fob, in which the salesman said the previous owner did not give back. They did not put a Louisiana inspection sticker on my windshield. The temporary tag was expired after 5 days of buying truck. There was also an active recall for the windshield camera to be recalibrated. I had to take a half day off of work to get the recall addressed, I had to buy an inspection sticker to put on my vehicle so I can legally drive it. I reached out to the Allstar for 3 weeks, emailing, texting my salesman and even calling to get no response or even call backs. I think this is bad business for such a big Chevy dealer.
Business Response
Date: 07/08/2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during and after your recent purchase. The condition of the floormats was unacceptable and will not happen again. Furthermore, prompt communication is paramount and we regret the lack of response on our part. Please don't hesitate to reach out to us if you need anything in the future. It is our sincere hope to have the opportunity to better serve you in the future.

Kind regards,
All Star Customer Care
*******@allstarautomotive.com
Customer Answer
Date: 07/09/2024

Complaint: 21818247

I am rejecting this response because: I still had to purchase my own inspection sticker after being lied to twice and had to take half day off of work to address an active recall on truck.

Sincerely,

***** *****

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All Star Automotive Group is NOT a BBB Accredited Business.