Reviews

This profile includes reviews for All Star Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  All Star Automotive Group

  2586 Range Park Drive Denham Springs, LA 70726

• 

  All Star Chevrolet

  11377 Airline Highway Baton Rouge, LA 70816

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  All Star CDJR

  2590 Range Park Dr Denham Springs, LA 70726

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  All Star Ford/Lincoln

  11742 Airline Hwy Prairieville, LA 70769

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  All Star Kia

  5740 Siegen Lane Baton Rouge, LA 70809

Review Details

• Review fromNicole M

  Date: 04/07/2025

  1 star
  Two incidents have happened at this dealership. One on sales side & one on service side. First was when we were inquiring about a new truck.. We were accused of rolling back odometer on our truck, which was false. We were also told the front end had a wobble, which was false because we had just had new tires balanced and front end alignment. They didn’t even offer fair market b/c of these things. We walked away which is fine because there are many other dealerships to choose from. Second is what did it in for this place of business. They do not have 3.2 stars for good service, but I have had service done before & it has seemed fine but not today. I scheduled oil change and tire rotation. After 30 minutes I was approached by service desk receptionist saying my engine filter and in-cabin filter needed to be changed b/c they were dirty. I said to the guy, that’s funny because I just changed them myself this morning. He looked at me with a surprise look on his face & went & told service. He then came back & said management was notified. I’m questioning if they are doing the services they are claiming to do & how many other customers they have tried to screw. Do you know the service manager never came out to address situation. Of course if I were her I would try have made things right & reassured customer. I paid for the services of oil change there was no discount to reflect their screw up but that is fine b/c I am going to pay for what I have scheduled to do. Before, I left I checked to make sure my tires and oil change did indeed take place. Which to my knowledge looks to be true. Since she never addressed situation I contacted GM of All Star around and left a message. Still hadn’t received a courtesy call by same day. I left another message. I will reach out to CEO of this company to report problem just so this doesn’t happen to an elderly person or someone that doesn’t know much about vehicles. I am furious how they do business and not be bothered.

• Review fromMichael H

  Date: 03/31/2025

  1 star

  Michael H

  Date: 03/31/2025

  Ordered a few bolts and nuts to have while replacing my steering rack. I knew one bolt for sure needed replacement but seeing as how their site listed all the bolts I might need as available, I thought I might aswell get the others just in case. I also paid for expedited shipping as I needed the part by a certain day. The day before the order was originally supposed to arrive and days after the order was placed I received an email telling me a few of the bolts I ordered were on back order therefore delaying my order. They ended up shipping my order about a week after it was originally placed and they shipped it ground, which was not what I paid for. My experience with this company has been nothing but disappointment. I am missing a week of work as my vehicle is not operable until I receive that one bolt. They failed to list proper availability on their site, take days to inform of a delay and then ship standard when I paid for expedited. As far as I’m concerned that’s theft.

  All Star Automotive Group

  Date: 04/01/2025

  We sincerely apologize for the inconvenience you’ve experienced and the frustration this has caused. To better understand the situation and deal with this appropriately, could you please provide us with your contact information and the details of the dealership you worked with? Our team is committed to addressing this matter as quickly as possible, and we appreciate your cooperation. Please feel free to reach out directly to our customer service team so we can further assist you.

   

  Sincerely,

  All Star Customer Care

  [email protected]

• Review fromLincoln L

  Date: 02/07/2025

  1 star

  Lincoln L

  Date: 02/07/2025

  I recently traded in a Tesla for a used Toyota here. I wish I could write a positive review as most of the experience was good. No curveballs and I was in and out in less than an hour. But on my way home I got a call from them demanding that I send in an aftermarket charging adapter that they thought should be included with the car. Mind you, even if you buy a brand new Tesla, Tesla themselves don't include this with the purchase. This is something I paid for separately and I didn't think they were entitled to this, especially in the disrespectful tone they were using. Eventually, I was transferred to a manager who threatened to block the title transfer unless I mailed in the adapter. When I declined, he hung up on me. Later that day, they used my Tesla account and credit card to spend $22 on supercharging (a charge that I successfully disputed with my credit card company). I would not recommend doing business with this company. There are plenty of honest dealerships but unfortunately this is not one of them.

  All Star Automotive Group

  Date: 02/10/2025

  Thank you for sharing your experience with us. We value all feedback as it helps us to continually improve our services. Please know that your concerns are important to us, and we would welcome the opportunity to discuss this matter further with you. We appreciate you bringing this to our attention.
  
  Sincerely,
  All Star Customer Care
  *******@allstarautomotive.com

• Review fromJessica J

  Date: 12/10/2024

  1 star

  Jessica J

  Date: 12/10/2024

  If there was an option for no stars given to be given that would be what they would receive!!! After being loyal customers who have purchased MULTIPLE vehicles and utilized their service departments, All Star has proven to be worried about the money coming in and going in their pockets only. All Star Chevrolet literally caught our 2020 Chevrolet Silverado that was paid off on fire in their service department during a lifter change. Then proceeded to lie about it. After going back and forth with them (**** *****-service manager, *********** *******- General Manager, and ****** **********-Service Director) they offered an "extended warranty" to which they provided the contract to us for and 3 weeks after their incompetent service department "fixed the truck", we were right back over there with issues with the truck. I refused to leave with the truck again from there so it was traded in on a new vehicle, so again your welcome All Star for another unit moved off your lot ( it certainly will be the LAST vehicle our family will ever purchase from an All Star dealership). We ended up finding out that they never sent the contract in for the extended warranty on the 2020 Chevrolet Silverado. They are crooks and also put the vehicle that caught on fire for sale without properly reporting the fire to Carfax. So I hope the next victim did their research and looked under the hood of that truck as there was still fire extinguisher powder on parts in the engine bay!!! STAY AWAY FROM ANY ALL STAR DEALERSHIP!!!! Also, the owner, **** ***** and ***** ******(Risk Manager) were both contacted more than once with no reply what so ever which is pitiful considering the circumstances of this event.

  All Star Automotive Group

  Date: 01/09/2025

  Thank you for sharing your experience. We take all feedback seriously which we hoped would have been demonstrated by the degree of goodwill extended. We remain ready to serve you with any additional concerns you may have going forward. 
  
  *********** *******

  General Manager

• Review fromShawn & Jennifer M

  Date: 11/20/2024

  1 star

  Shawn & Jennifer M

  Date: 11/20/2024

  On the morning of 19Nov2024 i contacted All Star Genesis in Baton Rouge, LA and inquired about a 2025 Genesis GV80 Coupe VIN: ***************** a white exterior with tan and green interior. A sales man named ***** ******** reached out and we began the negotiating the pricing and explained to him that we would be using the Circle Discount plan through Hyundai. Later in the morning we agreed on the pricing but didn't want to use Genesis financing due to their higher than credit union rates and ***** said that wasn't a problem. Since we agreed on the pricing my wife ******** went ahead and applied for financing through our credit union and we were just waiting on the dealership to contact us with final steps to complete the sale. All of this was accomplished by noon and hadn't heard back from the dealership so we tried reaching Sales and ***** with no luck. At 2pm ***** from sales texted me and said he was in training and that he would call me back in an hour. By 4pm i was calling him with no luck. At 6:30pm one of the managers named *** called me and told me although ***** was selling the vehicle to us that they could NO LONGER sell to us because we were not using Genesis financing, i explained to him that the Finance manager from earlier had already gave the approval to use our own financing but he said he would not sell us the vehicle. The reason i am upset with this is because now my wife's good credit has a hard credit pull on it which will lower it considerably. If the dealership would have been up front we would have not done our own financing or business with them to begin with. This business should be held accountable for refusing to sell a vehicle to us that we have been working so hard to get ALL day!!!!!! This kind of treatment from a dealership needs to be in the media to inform consumers.

  All Star Automotive Group

  Date: 11/22/2024

  We appreciate your honest feedback regarding your recent experience at our dealership. It is disappointing to learn that our services did not meet your expectations, especially after previous positive experiences with our brand. We value your loyalty to Genesis and Hyundai and would like to address your concerns directly. Please provide your best contact number if you would like to further discuss the matter. Sincerely, All Star Customer Care *****************************

• Review fromLaKisha T

  Date: 09/17/2024

  5 stars

  LaKisha T

  Date: 09/17/2024

  9/16/2024 - I dropped my car off on August 27th for 2 recalls, brakes, and throttle services to be completed. The service manager says my car will be ready Friday, September 20, 2024. ***** **** and ***** ******** saved the day! They gave me a very nice loaner car to use while I wait for the services to be completed on my 2015 Genesis! Thank You so Much!

  All Star Automotive Group

  Date: 09/18/2024

  Thank you for your review and for your patience while we completed the necessary work on your vehicle. We're delighted to hear that ****** and ***** were able to assist you effectively and provide a suitable loaner car. Your satisfaction is our top priority. If you need any further assistance, please don't hesitate to reach out to us. - All Star Customer Care

• Review fromGabrielle W

  Date: 09/04/2024

  1 star

  Gabrielle W

  Date: 09/04/2024

  I went to visit All Star CDJR in Denham Springs on August 23, 2024 after scheduling an appointment through CarFax to test drive Hyundai Kona 2020. After test driving the SUV and getting a quote; I submitted quote to USAA Bank for approval of auto loan. Loan was approved on August 28, 2024. I contacted Sales person ****** ****** on August 31, 2024 to make sure that the automobile was available. ****** stated that it was available. I asked him if they would be open on Labor Day September 2, 2024 he stated yes. On September 2, 2024 I contacted ****** and he asked who was financing the vehicle and I said USAA. Sales person ****** then explained that the dealership did not accept loans from banks outside of Louisiana. I explained that USAA is a worldwide bank. ****** inquired of his supervisor about bank. Supervisor response was bank was ok. I inquired of ****** about point of contact for financing. No response. 5 minutes later I got a call from the dealership's finance manager ****** Johnson. I informed her my bank needed contact information to send Dealer Funding Request. Afterward, she inquired why did I use USAA. My response was I was comfortable using my bank. After ****** provided contact information she was persisted in redirecting me from USAA. Contact information was given to USAA. Documents was emailed to ******. ****** verified docs; stated she was not familiar with docs. I explained to ****** that the bank was requesting for a good rt. no. and acct. no. for wire transfer. ****** acknowledged request. ****** went further to say that I still need to do an application without going into detail on what the application consisted of. Communication was made between me and ****** for September 4, 2024 to meet and complete the app. 6 hours later ****** called and stated that vehicle had been purchased and was no longer available. I believe that this was fraudulent activity because I am stuck with a loan for a vehicle that has already been purchased.

  All Star Automotive Group

  Date: 10/30/2024

  We regret the misunderstanding that occurred during your recent experience with us. Our team strives to provide clear communication and seamless processes for all our customers. However, in this case, it seems there was a breakdown in communication. As outlined in the feedback, while you were securing financing over a few days, the vehicle was unfortunately sold. We apologize for any inconvenience this may have caused you, and we understand your frustration with the situation. Please know we are committed to making improvements in our communication and financing processes and would like to assist you further in finding another vehicle that meets your needs. Feel free to reach out to us directly so we can address your concerns personally. Thank you for your feedback, and we hope to resolve this issue satisfactorily. Sincerely, All Star Customer Care *****************************

• Review fromD'ona E

  Date: 08/28/2024

  2 stars

  D'ona E

  Date: 08/28/2024

  First time car/car insurance buyer. I bought my 2016 Chevrolet Malibu Lt from All Star Toyota on 07/01/24. I didn't get the car serviced before leaving the lot. On 07/29/24, I heard the engine while I was driving on my way to work, and it never went above 34 mph. I was told it could be a transmission and/or oil issue. When I took the car to the dealer later that day, I didn't have that problem anymore. I was told my car might be the type that needs to start up first, so I let it go. On 08/11/24, the car showed a message saying the a/c was turned off because the engine temp was high, idle engine. I called the dealer on 08/12/24, but I couldn't reach them. On the third call I made an appointment to get the car serviced. All Star Toyota wouldn't service the car I was sent to All Star Chevrolet North. On 08/14/24, Clint (mechanic responsible for my car) told me the radiator needs to be replaced and the warranty couldn't cover it because the excuse could be used that a rock hit the radiator. I was told it would cost $2,483.61, I went home feeling like there was nothing I could do. I never got a copy of the paperwork. I told a family friend what happened. On the ride back to All Star Toyota they told me I should've gotten a second opinion, looked at the radiator, and got a proper diagnosis of the problem. They told me I shouldn't have signed and I shouldn't have gone alone. They suggested I contact my insurance. When we got to All Star Toyota, I asked my dealer to look at the warranty paperwork with me. My dealer echoed family member and told me to call them first next time. That's when I learned I never got all of the paperwork for the warranty on 07/01/24. Later during the investigation for the claim, my insurer asked me to get the pre-inspection form for the car. They wanted to check if the car had problems before I bought or if the problem occurred during my month with the car. I didn't know about that form, my dealer told me it was deleted when I bought the car.

  All Star Automotive Group

  Date: 08/29/2024

  We're always striving to enhance our services and your feedback is essential to that process. If you have any specific suggestions or issues you encountered, we would be grateful if you could let us know so we can work towards a better experience for you and other customers in the future.

   

  Sincerely,

  All Star Customer Care

  *****************************

• Review fromLakietra L

  Date: 08/23/2024

  1 star

  Lakietra L

  Date: 08/23/2024

  I’ve been waiting on my overage check from all star Hyundai of Baton Rouge for going on over 2 months. I’ve called and spoken to just about every head person in their corporate office and NO ONE. Wants to help me. I’ve bought 4 cars from them and each time I’ve brought money to them. I don’t understand why won’t they help me and get my money back to me? Everyone in their office is acting lost as though no one knows what’s going on.

  All Star Automotive Group

  Date: 08/29/2024

  We're sorry to hear about your disappointing experience with us. Customer feedback is vital for our growth, and we want to learn from this to better our services. Please contact us directly with any specifics, and we’ll do our best to resolve the issues you faced.

  Sincerely,

  All Star Customer Care

  *****************************

• Review fromCarol h

  Date: 07/19/2024

  1 star

  Carol h

  Date: 07/19/2024

  On July 18, 2024.I contacted Kia on Seign lane to see did I have a warranty on my battery, well they guy ***** in service told me that he will transfer me to parts department, well parts transferred me back to service, so ***** was about to transfer me again till I said sir please do not transfer call. I'm just trying to find out do I have a warranty on battery. He said parts can assist you. So, I hung up and called Juban store with a nice lady was able to assist me and look in the system to tell me if I have a warranty. so, she did inform that I did. I told her I could not get any help at Siegen lane so she transferred me over there to speak with manager ******** ****, so ***** said she was out of the office. she finally calls me back, so I told her I was just trying to confirm if I had a warranty on battery. she stated yes ma'am until August. so, she said bring vehicle in, I told her that I would have to get it tow there. so, I called the company insurance paid $125 and I paid remaining of $90. I get a call the next day stating battery was go be $389 from ****** ******* So, inform her that I spoke with ******** and another lady battery was under warranty. So, manager ******** never call to accommodate me or speak with me about the issue, she left me hanging showing no care in the world. I lost money getting my care tow there because i was under the impression my battery was under warranty. They do not care about make sure customers are happy, All I heard was I need this done to me car. worse customer service ever. left voice mail for general manager he did not have time to call me either .my car is stuck there until I see can I find a cheaper battery to replace it. Customer service is poor

  All Star Automotive Group

  Date: 07/23/2024

  Thank you for reaching out and sharing your experience with us. We appreciate your efforts to seek assistance regarding your battery warranty and understand the frustration you encountered. We would like to assure you that your feedback is taken seriously, and we are constantly striving to improve our customer service processes.
  
  Our manager has informed us, and we are pleased to hear, that you were able to have your battery replaced. We hope that we will have the opportunity to serve you better in the future. Please don't hesitate to reach out to us with any additional concerns.
  
  Sincerely,
  All Star Customer Care
  *******@allstarautomotive.com