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Review from Sam K
1 star07/25/2022
This is a horrible people to hire for any job, They charge you for the work they can not do. They charged us $75 to find what was wrong ( that we told them already what the problem was) and came back and charged us another $400 to do simple plumbing work that still not working. When we contact them about the work they did, they told us it will be another $75 to find what is wrong with an additional charge to fix it.
BAM Pools, Inc. Response
08/02/2022
A call out charge is $75, upon booking the diagnosis the customer is informed of this charge. Only on agreement from the customer is the call out made. If the customer diagnoised the job and was able to do simple plumbing he would not have called us. After completion of the diagnosis the customer was given an estimate for the work needed, only on agreement from the customer was the work completed. The work was invoiced for $304.97. A week later the customer reported further issues and needed another call out. The customer was informed that if the issues are not related to the replumb then another call out charge would be billed. We take care of our customers and would rectify any issues with our work if it was necessary.Customer Response
08/02/2022
On the first call, we did not ask for a diagnosis we told them what the problem was but they wanted to come out and check it themselves, and the 2nd call was about the same work that they did and not do something different. The person on the phone still asked for another $75 to make another diagnosis when it was about the same problem that it was not completed.BAM Pools, Inc. Response
08/02/2022
Once again in correct and false information. The original appointment was set up by your broker and we have email correspondence from her which clearly states that we would have to diagnoise the problem and that there was a charge of $75. We can not rely on customer diagnostics. We have liability that we are responsible for. The manager talked to the customer and explained that there would only be a charge if it was a new problem. Customer clearly told the manager that he did not want us to come and check the problem.
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