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Complaint Details
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Initial Complaint
09/28/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 26 July 2021 Clearwater Pools sent a technician to repair a filter & a pump for my pool. (They were supposed to send an estimator first but didn't). The technician replaced the sand in the filter but used the old fittings. He didn't have the part for the pump so had to leave and purchase one. Clearwater wanted to charge me another $25 service charge but since it wasn't my fault that the technician didn't have the part,they agreed not to charge an additional service charge/ The total charge for the replacing the sand & repairing the pump was $691.88. The pump has continued to leak so I called Clearwater Pools several times to have it repaired but they don't return my calls... I would like Clearwater Pools to repair the pump so it doesn't leak.Business response
10/11/2021
Consumer Response /* (450, 6, 2021/10/08) */ Yesterday Oct. 7th ***** from Clearwater pool came & repaired the pump. He also replaced several parts & included a $35.00 service charge for a total of $204.47. Since everything by the filter is still wet, it is too soon to tell if the leak has been stopped. I will continue to monitor the situation.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.