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ComplaintsforTeachers Retirement Association of Louisiana
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Complaint Details
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Initial Complaint
10/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have contacted LSU/TRSL over a month for my refund disbursement. These people are making up rules each and every day, telling me something different from the day before. LSU terminated actually on 9/5/2023, but has informed TIAA and TRSL that I was employed with them until 10/5/2/2023. Four females, two blacks and two whites called me in the conference room on 9/5/2023 and informed me "no services are no longer needed." These people have been deliberately withholding my disbursement ever since. I have faxed and downloaded documents to TIAA including the Severance of Employment LSU provided. I also downloaded the document form from the ***********************. I provided TIAA with my ID, SS Card, and Birth Certificate. This is far too much information to provide to any agency and they still won't release my money. They told me that I had to roll the money over into an IRA. I did that as well. I also provided my banking information to receive my refund. Still, no refund. I contacted ***** ******* from TRSL, and she informed me that LSU still has me employed there, which is NOT true. They are making up their own rules and protocols to retain my money. I informed this woman that none of this was ever conveyed to me, not even in employee orientation. I want my refund! Through all the lies and deceit, LSU nor TSRL, or TIAA has anything to say to me about my money.Customer response
11/30/2023
I got my 401k about a month ago, but I was terminated from LSU in September 2023.I am very displeased with this TIAA. They took it upon themselves to withhold my money even though LSU had provided the Severance of Employment letter.I had to call everyday for my money. They made me roll over the money into an IRA, and recently TIAA sent ***** **** a check even though I have a direct deposit.This just further proves the lack of empathy, professionalism, and incompetence TIAA possess.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.