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ComplaintsforBlanco's Roofing & Sheetmetal, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/29/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Blanco's Roofing installed a roof for me in December 2020 after a storm. I noticed a water stain in the family room ceiling in July 2021. I called 4 times between July and August to get someone out to repair the roof. Each time I was assured that someone would come out to inspect the roof and repair it. No one ever showed up. No calls. No messages. Lots of excuses when I called back. The stain has gotten darker since I first reported the issue. Now I am facing a major hurricane with a potentially damaged roof. I would like someone to come out, find the leak, and repair it.Business response
10/25/2021
Business Response /* (1000, 13, 2021/10/12) */ Good Morning Mr. *****. I apologize for this. This shouldn't have gotten this far. We did actually tried to reach you from our supervisors cell phone. He was on that are and wanted to check your house but did not get a response. Still, this is no excuse, we should have tried calling you back from our office to set up an appointment and we apologize it did not. Someone from our office will contact you sometime today to set up a schedule so one of our guys and go out and get your issue resolved. Again, we are very sorry for this. Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.