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ComplaintsforCustom Spray Foam of LA
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
In July, 2020 the business install spray foam insulation in my home. The following winter, it became apparent that the entire home was not insulated as stated in the quote. The result has been a heat chimney funneling energy out through the unprotected portion of the home. In March, 2021, I documented this and sent it to the company with this response "Thank you. I can clearly see it, It will be taken care of and corrected" The company came out, but before starting left with the explanation of mechanical issues. Following excuses included weather, time of year and eventually ignoring contacts. Every attempt has been made on my part to enable the company to do the right thing. I would like the job finished. Alternatively, I request refund of my bill so that i may find another more responive company to complete the work.Business response
06/20/2022
Business Response /* (1000, 9, 2022/06/08) */ I am in Israel on a project that started in February 2021. Our contract ends July 18th. I will Attend to the matter when I return to the states.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.