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Business ProfileforPatient Plus Urgent Care

Urgent Care Clinic

Multi Location Business

Related Categories

Urgent Care Clinic

Business Details

This is a multi-location business.

Location of This Business

7353 Jefferson Hwy #2, Baton Rouge, LA 70806

BBB File Opened:

12/30/2020

Years in Business:

9

Business Started:

6/16/2015

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 00922201 for this business, issued by EBRP Department of Tax & Revenue

These agencies may include:

EBRP Department of Tax & Revenue

222 St Louis Street, Room 404

Baton Rouge LA 70802

BBB records show a license number of 00928447 for this business, issued by EBRP Department of Tax & Revenue

These agencies may include:

EBRP Department of Tax & Revenue

222 St Louis Street, Room 404

Baton Rouge LA 70802

BBB records show a license number of 00930504 for this business, issued by EBRP Department of Tax & Revenue

These agencies may include:

EBRP Department of Tax & Revenue

222 St Louis Street, Room 404

Baton Rouge LA 70802

BBB records show a license number of 00924528 for this business, issued by EBRP Department of Tax & Revenue

These agencies may include:

EBRP Department of Tax & Revenue

222 St Louis Street, Room 404

Baton Rouge LA 70802

BBB records show a license number of 00919694 for this business, issued by EBRP Department of Tax & Revenue

These agencies may include:

EBRP Department of Tax & Revenue

222 St Louis Street, Room 404

Baton Rouge LA 70802

Type of Entity:

Limited Liability Company (LLC)

Alternate Business Name

PCP Urgent Care Holdings, LLC

Contact Information

Principal

Mr. Rubin Patel, Owner

Customer Contact

Mr. Rubin Patel, Owner

Read More Business Details and See Alerts

Customer Complaints

1 Customer Complaints

Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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Most Recent Customer Complaint

02/19/2024

Complaint Type:: Billing Issues
Status:: Resolved
The complainant verified the issue was resolved to their satisfaction.

On January 28, 2024, I visited Patient Plus with the suspicion I may have had COVID. When checking in, the lady at the desk asked me to verify my insurance several times. After verification, I was told to pay $78.78 upfront before I even saw the doctor. After paying, a nurse brought me back to do the test. After receiving a negative result, I was informed that my insurance covered the test for COVID but did not cover a test for influenza, so I refused the test. I was then informed that a steroid shot would require extra payment, so I also refused the injection. I was not told of any other charges I would need to pay. However, I received a statement saying I still owe another $71.05. On the statement, I was charged for the COVID test although my insurance fully covers that. I know because I have visited Patient Plus several times before to get tested and I didn't owe anything the other times except for $50 to see the doctor. When I called Patient Plus, I was given another number to call. When I called that number, I was told that what they charged me before was only an "estimate". Why couldn't they charge me the correct amount while I was there? As I mentioned, I've been to Patient Plus a few times in the past, and I've never had an issue until now. I believe there was an error in billing, and that I was overcharged.

Customer Reviews

1 Customer Reviews

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How BBB Processes Complaints and Reviews

Most Recent Customer Review

Blake M.

10/11/2021

My daughter, ****** ****** went in to be checked up on 10.8.2021. She was given a COVID test as well as a PCR test by ****** ******** She asked for a doctor's excuse for school, to which she was told that they can not issue an excuse until the PCR result comes back. She received the result on 10.10.2021. She then called back, and was told that we had to come back in to get the doctor's excuse. That it can't be e-mailed or faxed, via ******* We asked why ****** couldn't receive this excuse last Friday, and she said ********** should have received this excuse last Friday...'' per ******* Even with this knowledge, they refused to email or fax this doctor's excuse. Also, when I asked ''Who was it that ****** saw on Friday, so that I can mention their name when I file a formal complaint?'' ****** seemed undeterred. The company obviously seems very unorganized and the employees don't seem to know which way is right. Nor did they make any effort to bring a solution, other than, come back in.

Patient Plus Urgent Care Response

10/12/2021

Mr. *******

Thank you for your review. I am sorry to hear of your frustrating experience, and I appreciate you bringing this issue to our attention. Due to privacy regulations, we are limited to who we can discuss specifics with without prior patient approval. We are committed to providing high quality care and take your feedback seriously. I can assure you that we have discussed this issue at length with our team members. We are working to improve our efficiency for providing excuse notes so that we can avoid these kinds of problems in the future. I hope that the solution provided to you when you spoke with our Clinical Manager was satisfactory. Should you have any further issues, we are happy to discuss additional details to resolve this matter with you.

Customer Response

10/12/2021

On a side note. I did get a phone call from someone on staff that same day. She was apologetic for the experience and did seem to genuinely care about the situation.

Local BBB

BBB of South Central Louisiana

More Info on Local BBB

BBB Reports On

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