Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Negotiable Treasures has locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    ComplaintsforNegotiable Treasures

    Used Appliances
    View Business profile
    View Business profile

    Need to file a complaint?

    BBB is here to help. We'll guide you through the process.

    File a Complaint

    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

    Filter by

    Showing all complaints

    Filter by

    Complaint Status
    Complaint Type
    • Complaint Type:
      Product Issues
      Status:
      Answered
      12/05/2022 I purchased a used wondow air conditioning unit for $65. I am disabled and have no transportation so i paid another $45 for delivery. I was told it would be delivered that day. After contacting the seller repeatedly that day i was promised it would be delivered "first thing in the morning" it was not delivered until the afternoon, after i repeatedly tried to contact the business. I brought it in, plugged it in and discovered that it did not blow cold. As a matter of fact, it was blowing air that was warmer than the outside air. I tried to check the filter and discovered that the filter is so broken up that i couldn't even get it out. I tried to contact the business again and was verbally abused. He was hostile and irate.

      Business response

      01/09/2023

      This is a thrift store. Although we sell used merchandise and all sales are final, we check all items are checked to make sure that they're in proper working order prior to stocking. We offer delivery as a courtesy and only charge for basic gas fees(not for labor, time or wear/tear on delivery vehicles), but we normally require that the customer comes in to the store and inspect their desired item to make sure that their satisfied prior to purchasing. Due to this customer's situation I allowed her to pay via cash app/zelle/Venmo. The customer received the exact window air conditioner that she messaged me about in working condition. Upon arrival, the customer didn't allow our delivery person to bring it into her home and/or plug it up. Instead, she directed him to leave it on her porch stating that she would get someone to bring it inside. The air conditioner may very well have been damaged and/or broken after it was left on her porch. This was not a brand new unit and the pictures reflected that. I believed that the customer wasn't satisfied with it's appearance because that was her first complaint. It was only after I stated to her that the ac unit was the exact same one that was on the pictures and that she messaged me about that she stated that it didn't work properly either. I perceived that she was attempting to get a refund but my response to her was that that wasn't our company's policy and that there was no issues prior to delivery. I even personally double checked the ac before loading it and there wasn't any issues. After going out of my way and traveling 2 hours to her home and back for a delivery, we feel that we've went above and beyond to satisfy the customer's needs. Although I do sympathize with her disability, we can't just drive 2 hours on unfounded claims of non-working items. Our final decision was not to issue a refund and is aligned with our company policy. We stand by this decision.

    Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.