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ComplaintsforClean Slate Motors
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Complaint Details
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Initial Complaint
02/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My car was total and clean slate was paid and i was supposed to get the remaining balance of my payout and the money for the mileage from the contract. I been calling for two weeks now to find out what going on. Never any answer it goes to voicemail or im always told someone will call. Nobody nevers call. Nobody never answer from that department. And when i ask someone what the person name i have to speak to and what department. They will say she sick today or have a dr. appointment. I just want to know who can i call or talk to to help me my service because there not helping at all and i been trying everyday for 2 weeks just to talk to someone. I just need to talk to someone to help me with what going on and why haven't i recieve any money back from them. It the Branch phone number (XXX)XXX-XXXX.Business response
02/24/2022
Business Response /* (1000, 5, 2022/02/11) */ Management has reviewed Ms ********'s account with Clean Slate Motors (CSM) staff and has determined that she has spoken to several employees of the company about her concern. It is CSM's policy that at the time of leasing a vehicle a customer obtain vehicle insurance to protect the vehicle against damage from accidents. During the time the vehicle is leased to the customer the title remains in the name of CSM. At the end of the lease, the customer has the opportunity to buy the vehicle, return to CSM or trade for another vehicle. If the customer chooses to buy the vehicle, the title is then placed in the customer's name. To address Ms. ********'s concern, CSM's Management has recently consulted with their attorney about total loss claims and CSMs policy regarding total loss claims. It was determined that at the time of a total loss accident a customer's vehicle lease essentially ends and CSM has lost use of the vehicle they own and now needs to replace. Settlement of the total loss claim is paid to CSM to replace the vehicle.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.