Business ProfileforChoose Your Wave

I ordered a human hair wig on 10/26/21 for $555.50 from Choose Your Wave on her Instagram account paying a split payment. I styled the wig with heat on two occasions and one time with only rollers, the first time was with hot curlers I had no issues, the 2nd time the wig was washed, rolled and placed under a hair dryer for 25 minutes. This is human hair and it should be able to stand heat but after I removed the rollers the hair developed really bad split ends and short pieces of hair sticking straight up. I immediately messaged her on Instagram and she said the wig was not meant to go under a hair dryer. I asked her several times why did the hair develop split ends and breakage but she never responded, she only stated "you don't know what you're doing" I have worn wigs for the past 15 years and I have never had this issue and never have I spent this amount of money on a wig. She offered to fix it for 100.00 more but I was not willing to since someone who knows about Human hair wigs examined the wig and said the hair was no good and what I paid for the wig was outrageous due to the hair she used. After going back and forth a few times I told her I would get a 3rd party involved because i was not satisfied with the wig so she stated a 3rd party did not have to get involved because she offered to fix it for 100.00. After messaging her on Saturday 11/06/21 the next day which was Sunday 11/07/21 she deleted her wig Instagram page. I suggested several times that we come to another agreement about the wig but it turned into going back and forth. This woman knew i knew nothing about ordering a Lace wig this was my first one and I feel like i was taken advantage of with the hair she used. She constantly accused me of doing something to the wig after I told her several times I have curled and worn hair weave most of my life and this has never happened even with much cheaper hair weave. I have never worn the wig and that was my 3rd attempt to try a new style on the wig.