ComplaintsforTotal A/C & Heating LLC
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Complaint Details
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Initial Complaint
11/04/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Original Price for 2 units parts and labor was $27,000 (original signed contract attached) Approximately 9/2019 Motorized dampers were not working properly. I called ******, he came out said was working fine. Approximately 3 or 4 most later, I still felt they were not working. Again called him out and he said was working fine. He also serviced both outdoor units at this time.Approximately May/June 2020, entire downstairs unit had to be replaced. No reason for failure given but unit was replaced. Still dampers were not working properly. Master bedroom, where dampers were installed, stayed in low 60s while rest of house was above 70. April 2021, called Southern HVAC to come check system Because the system seemed to be installed improperly, Southern HVAC made a call to the manufacture Comfort Maker (***********************) as well as the local distributor, Acme Refrigeration ******** to make sure they looked at the system before he performed any work. Both the manufacturers rep as well as the regional manager for Acme came out to my house with the owner of Southern HVAC. This is what they agreed on:*********************** (Comfort Maker) remembers having to walk Total A/C Heat through the entire installation process including wiring schematics and thermostat installation. He didnt have any idea of how to install system to begin with.Both units are supposed to have a certain coated wire to prevent any outside interference with the communication from the unit to the condenser. That was not done Both units were improperly installed with 80% furnace and should have installed 96% furnace Undersized return air downstairs and no return air in master bedroom Whole home dehumidifier needed Unit on 2nd and 3rd story is a 4 ton. Based on sq footage and being a foam insulated home, there should have had no more than 2 tons of a/c installed. Home is filled with mold and mildew due to moistureCustomer response
11/26/2021
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Total A/C & Heating LLC regarding complaint ID ********.
Regards,
*********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.