ComplaintsforReliable Media Store
Additional Complaint Information
BBB records indicate that this business has a pattern of consumer complaints. Complainants report placing orders with the business, paying in full, but not receiving their products. Complainants have alleged that this company charges them $20.00 to $50.00 dollars on their credit card for a DVD set, then the DVD does not work, is poor quality bootleg DVD or the DVDs are not sent out at all. The company's address in Shreveport, LA which was provided to BBB by complainants, is the address of a completely unrelated residential home and mail was return undeliverable. Paying customers report an inability to get in contact with the business, and that repeated voicemails and emails go unanswered. A significant number of complaints filed with BBB against this company have not been answered.
This business has stopped responding to the BBB. We recommend contacting your credit/debit card company to request a refund due to fraud.
If you have made a purchase and were charged before shipping of your product and communication is non-existent regarding the delay of delivery of the product, please contact and/or file a complaint with the Federal Trade Commission (FTC) by calling 877-382-4357 or file a complaint online at https://www.ftccomplaintassistant.gov/#crnt&panel1-1.
This business' practices may be in violation of the FTC's Mail, Internet, or Telephone Order Merchandise Rule. See: https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/mail-internet-or-telephone-order.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I ordered 2 DVD sets from reliable media store.com totaling $74.89. They say that you will get your order in 7 to 10 days. It’s been 3 1/2 weeks and I have emailed them and have not heard back from them yet.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.