ComplaintsforLenAire, Inc.

• Initial Complaint

  08/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  • 7/29/24 paid LenAire Heating &Cooling $753.00 for problem diagnosis. Freon Leak. (inspection, dye, freon) I Paid. • Labor charge to replace evaporator coil $2,158. • Red Flag 1 - 2 different discounts from Lenaire for labor charge? (see documents) Tech discount $466.00. Finance director discount $847. But both proposals end up with equal Labor charge? Labor charge $1,692. Part still under 10 yr. warranty. • 8/14/24 AirPro company replaced warranty evaporator coil, pAirPro noted problems with initial installation of heat pump heat pump LenAire installed 3/4/17. • Red flag 2- AirPro tech found problem with installation of unit. Hole cut for inside unit too small. (see pics) Tech diagnosed that it causes issues with air flow and evaporator coil not working efficiently. ISaids ineffiecient evaporator coil causes short life span of unit parts i.e condenser coil too. • Red flag3 - Owner of business Not Responding. Called and left message. office worker calls on his behalf, I request owner to call me to resolve this issue. • Red flag 4- No Permit pulled by LenAire. Office worker insists permit pulled. Confirmed with Shreveport permit and inspections (tele.# 673-6100) No Permit Pulled. Permit for HVAC installation required by Louisiana Law. • LenAire committed in writing see bid. Bid includes permit. Bid accepted and payment made. (see documents) • Red flag 5- Problem with new unit 6 months after LenAire installion. (see documentation)Freon leak. • Paid LenAire for services not rendered in full. Installation not inspected to insure job was done correctly and equipment is safe. Freon leaks pose a health risk. • “Why is a permit required to replace an air conditioner? • Permits are required to protect all people from the effects of repairs, replacements or new construction which are in violation of the current codes which could cause harm to life and/or” I have paid for a service plan with LenAir since installion of unit.

  Business response

  08/19/2024

  In response to numerous red flag complaints:  Red flag 'owner will not respond'  When Ms. ****** called last week I was sick in bed with Covid like sickness.  I was unable to respond.  She left a voicemail and I forwarded that to the office and the office contacted her that day.  She was not satisfied with the office response and wanted to talk to only me.  She was told I was sick and I would call her back when I got back in the office.  Today is the first day I am back in the office.  Ms. ****** was on my 'to do' list for today but this complaint came in before I was able to call her so consider this my response.  Red flag 'no permit',  Attached is the City of Shreveport permit application and receipt of payment.  Once we call the job in and report it complete we do not know when the job is inspected.  The only time we will get a call from the inspector is if something is not installed up to code.  We have no record of any call concerning this job.  Red flag ' hole is cut too small',  I hole was not cut to the full dimension of the indoor unit.    I agree that the hole should have been cut to the full dimension of the indoor unit.  This did not cause the leak in the evaporator coil.  Nevertheless, we will reimburse Ms. ****** her requested amount that she paid LenAire($753).  A permit was pulled and we presume the City of Shreveport did their job and inspected the unit. Based off that assumption there should not be any safety or code violation.  In regards to being reimbursed for Air Pro's labor, we do not have an amount for that and really it has nothing to do with the complaint about the hole.  The coil developed a leak 7 years into operation and was a result of a manufacture defect. However, in keeping with our goal to provided customer satisfaction we would consider reimbursement of Air Pro's portion.

  Customer response

  08/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

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