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ComplaintsforAlpine Clocks and Knives
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Complaint Details
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Initial Complaint
04/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
In February 2021 I dropped off a rare antique marble mantle clock to be repaired. I inherited it from my father left to his father by his father. I was fully assembled with the exception of a missing backplate and pendulum. I told them I was going to search for them, and bring them in. I did find them both and dropped them off about a week later. The owner's son accepted said parts along with my verifying claim ticket number. I was told the repair might take 3 months and the cost being diagnosed and cleaned and paid a deductible of about 95.00.38 MONTHS later, after making regular calls/ visits, and growing tired of weak explanations, I was forced to get my attorney to send him a letter along with several phone calls saying I just want my clock.returned.He complied, but gave me back my clocks entire movement disassembled and put in zip lock bags. He had previously (months earlier) showed me the movement completely assembled. He took the time to comp!every dismantle my clock out of spite.I was so angry at that moment that I signed a release that I was betting my parts back. On the way home I noticed the backplate and pendulum were missing. He now claims he never got them.This is my first of my formal complaints and actions to make my clock assembled completely with all of it parts albeit still broken. I feel i was.not only cheated/ lied to that, but now robbed. im taking him to small claims court and gathering bids from a more reputable clocksmith to reassemble and replace my stolen parts.ourt. I'm currently looking for a reputable clocksmith for an estimate to reassemble and replace eCustomer response
05/06/2024
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Alpine Clocks and Knives regarding complaint ID ********.
Regards,
*************************Initial Complaint
03/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Antique clock brought in for repair, over 2yrs ago, each time we check, he said waiting for parts, we already pd $100, when we tried to get the clock back they said it was apart on bench, ask if we could see it they said no! I no recourse, but to go to small claims court. We just want the clock it has family values attached. I believe this man sold the clock due to value. I want everyone to know this is not a reputable business.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
1102 N Hwy 190 A
Covington, LA 70433
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.