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ComplaintsforPetsuites
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/02/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Paid for training that was not successful. Employees challenged me on my dogs vaccination status and basically called me stupid. A report was written up on my dog, for acting normal. Protocol was not followed and I was called while at work and when I returned the call the trainer was very rude. Had meeting with manager and he basically told me it was nonsense and threw employees under the bus. Very unprofessional environment and staff was not friendly.Business response
11/14/2022
Dear **************:
I write on behalf of Petsuites Northshore in response to customer complaint #******** filed by *****************************. While we dispute **************** account of what transpired at Petsuites Northshore, we did issue a full refund in the amount of $295 on November 9, 2022 since ************** claims to be dissatisfied with the training services provided. A copy of the refund issued is attached for your reference. As a refund was the Desired Settlement identified by **************, we consider this matter resolved. If you need any additional information, feel free to reach out to me at *****.****@
petsuitesofamerica.com or ************.Thank you,
*******************
General Manager- Petsuites Northshore
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.