ComplaintsforVeriforce

• Initial Complaint

  04/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  We renewed our annual subscription with Veriforce on March 7, 2023. The renewal amount was $5674.20. The previous year was $3248.70. We were over charged approximately $2425.00. I spoke with someone at Veriforce and they admitted it was an error, but could not provide a refund/credit/subscription extension as per their policy.

  Business response

  04/27/2023

  Good afternoon,

  Your refund/credit request has been escalated to our office and after review, we will not be issuing a refund per the User Agreement section 5.1. The invoice was generated with the latest information listed in your account. Your company published in 2021 that your peak employees were between 100-249. It was not until after the invoice was generated that your peak employees had been updated to between 50-99. For any revisions to be considered, they must be reviewed before payment is made. At the current state, your account will now renew at the 50-99 peak employee price when your next invoice is generated.

  Thanks, 

  Customer response

  04/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 19932035, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This resolution only addresses the issue going forward.  It does not address the fact that we over-payed.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  06/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Unfair practices in billing. I received an invoice from Veriforce on 5/23/2022. the invoice states due upon receipt. Our renewal is not due until November. This practice has been ongoing for several years now. I have called and complained and they sill continue to do this.

  Business response

  06/13/2022

  Veriforce has stated "due upon receipt" on all invoices in order to accommodate all accounting payment terms. If a customer does request that the expiration of the account be added to the invoice we will gladly make those changes for them. 

  Customer response

  06/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  This is unacceptable.  You are practicing unfair accounting practices to tell a business that their **** is due upon receipt and it is not due for another 6 months.  Your customer service is terrible.  If you are lucky enough to get someone on the phone it is probably not the correct person and you will be placed on hold.  I have waited for over 30 minutes on several occasions before finally hanging up. I would like to receive an invoice in a timely manner, maybe a month before due date. 

  
  Regards,
  
  ***********************
  
   

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩