ComplaintsforLakeview Regional Medical Center

• Initial Complaint

  03/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I completed a stress test at this medical facility on 9/6/22 and was billed accordingly. The bills that I received, I paid and on time. This was verified on line through the patient portal as well as verified through cancelled checks. Today I received a letter from a collection agency for past due payment. When I called to question this I was constantly transferred to the collection agency. They refused to explain why I never received any bills via mail service and how this could happen and would only respond with that I had to pay the bill. It is completely unacceptable that any organization would treat someone like this and refuse to evaluate what went wrong and why much less look to see where the failure occurred. They also refuse to explain why when I look on-line there is no record of me owing anything with the exception of a charge of $3.82 to my which was paid months ago. There only answer is that they have transferred it to a collection agency. All of this for a $21.18 charge. Absolutely unacceptable.

  Business response

  03/02/2023

  Thank you and sorry for any inconvenience. The outstanding billing summary submitted to the BBB is for ************************ physician services provided. That balance is $3.82. 

   

  I have attached the balance of $21.18, this balance is for the hospital charges and balance after insurance has paid from ********************** 9/6/22 visit where the patient had lab work performed and processed per ****************** order. Please call the hospital's billing number at ************ and reference the date of service 9/6/22 account # ********. The billing department can assist you with paying off the balance owed.

   

  Thank You,

  ***************************

  Director of Quality, Lakeview Regional Medical Center a campus of ************************** and Clinics

  Customer response

  03/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This does not address the issue at hand. The resolution offered shows that I owe $3.82 which has been paid but never been applied to my account. The secondary issue, the main issue, is that this organization never notified me of any amount due in reference to the $21.18 until the collection notice was sent out. This is not only an unethical business practice but also gross negligence. Further more, this organizations refuses to acknowledge the lapse in responsibility and only looks to collect. This is a %100 consumer beware complaint that the organization fails to acknowledge and rectify. If they are this incompetent when it comes to simply mailing a bill out, what does that mean for them as a medical facility responsible for patient care.
  
  Regards,
  
  *************************
  
   
  

  Business response

  03/06/2023

  I have read ********************** response and am very sorry for any inconvenience. ****************** must call the billing number that I provided in order to arrange a solution to either pay the $***** owed or arrange a payment plan using the account number provided. The physician services are different than hospital services provided. ****************** owes ***** and this amount will not be waived. 

  Thank you

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