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ComplaintsforGoosehead Insurance- Christopher Holmes
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Complaint Details
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Initial Complaint
12/06/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
I paid $572.00 to Goosehead Insurance for a flood insurance policy on a house that I was going to purchase in Covington, La on August 31, 2021. The closing was cancelled due to Hurricane IDA and could not be rescheduled prior to the expiration of the purchase agreement. At that point, my wife and I decided not to extend the purchase agreement and therefore not purchase the house. I notified Chris Holmes who was the agent for Goosehead in Covington immediately that we would not be buying the house. I've reached out to him several times since regarding a refund but as of today, December 3rd, 2021, still no refund. I was asked to complete and sign several forms months ago and still no refund. I hope you can help please.Customer response
12/28/2021
At this time, I have been contacted directly by Goosehead Insurance- Christopher Holmes regarding complaint ID 16328295, however my complaint has NOT been resolved because:
[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.