Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renting from this company for a couple years, they never did a walk through moving in. The house was filthy I had to wait two weeks to move in the house with no reimbursement. Fast forward last year May I put a ticket in with the concern that my kids and I were getting sick quite often the ticket was canceled just like every other tickets put in, I received no call, text or email for this company. I waited out the lease until the contract date was done. Now they are trying to charge me for 2 months of rent. Bring that this company did not hold up their end of the lease I refuse to pay anything to this company. The manager said she would do a walk through but then arrived at the house and entered before the time she gave me. Then proceeded to come in my face and threatened me about paying otherwise I will be seeing their lawyer. MB Management LLC COMPANY is very unprofessional and a complete scam. I do believe I should get my deposit back from this company.

  Business Response

  Date: 02/27/2023

  Per the lease agreement, "AUTOMATIC RENEWAL: Unless another rental contract is signed by the parties or written notice of termination is given by either party 60 days before expiration, this Lease shall automatically renew on a month-to-month basis. Month-to-month leases shall be at the current market rent plus a $100 month-to-month charge. Month-to-month leases shall require written notice of termination given by either party 60 days prior to termination date. Management reserves the right to increase rental rates thirty (30) days prior to the expiration of Resident’s current lease by giving written notice." Tenant failed to provide 60 days written notice prior to vacating the unit. She provided verbal notice on February 22, 2023 and written notice was not provided until February 24, 2023 which does not fulfill the notice requirements.

  b) Permission to Enter. Resident(s) agrees to permit Manager or representative to enter the Premises without notice during all reasonable hours to examine the Premises, conduct pest control, make repairs, show the Premises for releasing, or for government inspectors, fire marshals, law enforcement personnel, coroner, or coroner’s designees, lenders, appraisers, prospective purchasers, insurance agents, or to determine if Premises are being used in violation of this Lease Agreement.

  4. You are responsible for Lawn Care and Pest Control unless we tell you differently. If we find your lawn not to be in suitable condition,
  

  we will have it mowed and the bill will be added to your next month’s rent

  The tenant was also responsible for lawncare which was not maintained per today's inspection.

  e) Surrender in Good Condition. Upon lease termination, Resident(s) agrees to leave the Premises in good clean condition, have any carpets professionally cleaned, and surrender the keys and pay all damages.

  An inspection of the premises revealed no mold present. In addition the unit was left in a dirty condition. The unit will need to be repainted at minimum. Maintenance vendors are currently inspecting the premises to determine the necessary repairs. In short, tenant violated the terms and conditions of the lease agreement. She was required to provide at minimum 60 days written notice prior to vacating the premises and she provided less than a week.

  Customer Answer

  Date: 03/01/2023

  
  Complaint: 19503462
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was made aware of a $75 balance a text message that I received today and the update that appeared on my resident portal. Regarding my rental agreement, there is no mention of a fee of $75 for "no show" maintenance, nor is there any mention of a fee for maintenance of any kind. Also, referring back to the work order that was entered, the second question states, "In order to resolve the issue as quickly as possible, do we have permission to enter the residence even if no one is there?" According to the worker order from October 11,2022, "Yes" was chosen. Please provide the necessary paperwork or a legally binding agreement stating that resident "Bria L Narcisse" is responsible for the $75 maintenance fee. I have also reached out through phone call and other emails regarding the fee. Management has been very rude and used aggressive language along with tone when my phone calls are answered. I have had the phone hung up in face on two separate occasions when asking for documentation regarding the fee. I have asked management to refer to my lease regarding the $75 fee. Please also refer to part b of the leasing agreement. b) Permission to Enter. Resident(s) agrees to permit Manager or representative to enter the Premises without notice during all reasonable hours to examine the Premises, conduct pest control, make repairs, show the Premises for releasing, or for government inspectors, fire marshals, law enforcement personnel, coroner, or coroner’s designees, lenders, appraisers, prospective purchasers, insurance agents, or to determine if Premises are being used in violation of this Lease Agreement

  Business Response

  Date: 12/20/2022

  The complainant reached out regarding a rodent issue. Pursuant to the lease agreement, any issue with pest control is solely the responsibility of the tenant. However, management scheduled an appointment with the tenant at the unit to determine if management could offer a solution. This appointment was scheduled with tenant to insure that management, or its designated agent, would not be roaming through the home searching for a pest issue, but instead the tenant could direct us to the alleged problem. Prior to the appointment, management confirmed with the tenant that she would be present. At the appointed date and time, the tenant was not present nor did she have a representative present. Management reserves the right to charge the tenant, pursuant to the lease agreement, for repairs and costs related to the tenant's negligence. Because tenant scheduled this appointment with tenant with tenant's confirmation of being present, management did not enter the premises once determined she was not there. Management charged for the missed appointment just like every other service provider. 

  In short, management attempted to meet with tenant to view her alleged issue, which the lease states is solely her issue, and she was not there. Management charged the tenant for the missed appointment.