ComplaintsforCertified Alarm Systems, Inc.

• Initial Complaint

  07/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On the date of July 5, 2023 Certified Alarm without authorization withdrew $21.50 from my checking account. I did not sign the authorization they sent to me nor return the authorization they sent to me. I have not been under contract with them for years. This is bad business practice and I believe it to be fraudulent and illegal as well. They are aware of the fact that what they did was wrong but refuse to send me a check to reimburse me as they had promised to send me a check by Monday of last week. Now they say it will be the end of the month. They have lied repeatedly to me. I do not believe a word they say. I am currently in the process of contacting Regions Bank to notify them of Certified Alarm’s withdrawal of my money without my authorization. I will be asking Regions to provide me with my signature of authorization to have this money withheld from my checking account. I did NOT sign anything authorizing $21.50 to be taken from my account and given to Certified Alarm.

  Business response

  07/18/2023

  Mr. *** called to disconnect his services with us because he cancelled his home phone line and didn't want the monitoring of his alarm system anymore.  He sent this in on June 26, 2023 (I have included the e-mail) and we bill on the 25th of each month for the following month.  His account drafted again in July for $21.50 because it was already processed before the cancellation was sent in.  I was given a request for refund on July 10, once we had confirmation that the draft had been processed and we received the money.  I have it in the system to cut him a check for that amount, and we told him we cut checks twice a month and it would be mailed out no later than 8/1.  This was not good enough for him, and he then said he was contacting his attorney, your office, as well as the TV station to tell them how awful we were.  We have been drafting Mr. *** since 2013, and I have included a copy of his draft authorization form that he filled out for us originally.  I have also included a copy of two different "disconnect procedure" forms that he signed with us that states that we require 30 days written notice to cancel your services.  We waived the 30 days for him and did not make him pay for July.  I have received approval from our corporate office to cut his check, however, I spoke to Mr. *** and he stated that he has already disputed it with his bank and I told him that if that was the case then we would wait for that response before I mail out his check.  If the bank approves his dispute, we will consider that his refund and not send the check at all.  I can be reached at 225-928-7867 x400 if you should need any additional information.  Thank you,

  ***** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩