Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased a vehicle from Benoit Nissan in Deridder, Louisiana on 2/22/24 , upon inspection of the vehicle I noticed a few things wrong with the vehicle in which I brought the the sellers attention. He then told us that he’d get these things fixed at a later date , one of the things that I did find was that the headlight was busted out but the placement of the headlight is toward the bottom of the front of the vehicle so it was assumed that the lights that sit high on the vehicle were the headlights until it came time to drive the vehicle at night then we were able to see the real placement of the headlights in which we found out that the right front headlight was busted completely out. When we contacted our seller again he then told us he’s not doing anything about it or any of the other things I pointed out because he gave us the vehicle at a “discount”. He told us the vehicle was around 36,000 but sold it to us at 27,000. Some friends of ours said that the vehicle had been posted online for weeks at the rate of 27,000 so there was no discount and to make matters worse while reading the manual in the vehicle the “sold as is” paperwork was folded up inside. I then contacted the GM of Benoit Nissan to get this resolved and they told us to bring the vehicle in to get it fixed but told us that they’d have to find the part somewhere and to come back tomorrow that is today 02/29/24. As of now he’s leaning back to not wanting to resolve this issue and my wife and I spent a lot of money on a vehicle we expected to be fully functioning from a dealership. I just want this issue resolvedBusiness response
03/01/2024
Hello,
I talked to Mr **** on 02/28/24 and this was the first I heard of the issue, I explained that I would have someone reach out to them which did happen. They came in
and we verified the concern and are currently getting the quote on parts so that we can repair. Since we are not a GM dealer we would not have this part in stock
so we have to order it from a GM dealership. It is our intention to replace the headlight assembly as soon as we have the part. This process takes a little time but we
are working diligently on it.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
18944 Johnny B Hall Memorial Highway
Deridder, LA 70634
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.