Business ProfileforPrestige Restoration & Cleaning Services LLC

Our basement had some water seepage. We found this company on ******* Their website touted numerous certifications, including ***** certification. We called and were told that any standing water for more than an hour meant that our entire basement would need to be treated. The project lead was late several times and when he showed up he assessed the damage to our basement. He took moisture readings that read ***** on our cement floor and were told that because rain water had been on it for more than an hour we would need to treat the entire basement for spores.The claimed that they had many certificates to do this work on their website and when prompted. We proceeded to investigate these certifications and found that A) Most of the certifications were only for the company's owner who was not on site or overseeing the work and B) Invalid or expired. We also found that the ***** did not give them permission to list the company as being certified on their website, which was one of the reasons we felt safe using them. When investigating the insurance they gave us, we were told that the certificate was only valid for carpet cleaning, janitorial (both residential and commercial) and did not cover any of the remediation services they did in our home. As such, it seems they did not have valid insurance and were trying to trick us.The company said they used certain chemicals that they mixed but would not show the containers they came from and we are unsure they used what they said they did.Further, we had a second restoration company come out who said that none of the work that was done needed to be done. The water would've had to sit for 48 hours to create spores, and that because the water was mostly on concrete there wasn't an issue. They would've recommended simple things to do ourselves, or if we paid them they would've included services like drying impacted areas and then a spray, but no fogging. The remediation done was inappropriate for the job.