ComplaintsforSterling Real Estate & Investment Group, LLC
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Complaint Details
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Initial Complaint
11/11/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I entered into a Roof Replacement Contract with the Company (Mr. *********************** on 10/22/2021 for $15,425 which was discounted to $14K with a $7K deposit and remainder due upon completion. Work was started on 11/5 and completed on 11/7. Mr. ********************** failed to fulfill his contracted obligations in the following areas:Materials - Did not provide the contracted Brand nor equivalent Quality of shingles - GAF brand UHF type Services - Failed to provide and install the Drip Edge as stated in the contract Craftsmanship - Failed to provide a quality installation nor manage the installation crew to insure a quality installation. On the afternoon of 10/6 I contacted Mr. ********************** about my concerns of his crew not performing up to my expected standards and he promised to address the situation and correct the errors. I again contacted Mr. ********************** on 10/7 for similar issues and concerns and he assured me that the finished product would meet my expectations and would be of the agreed upon quality, as contracted.On 10/8 and 10/9 I contacted Mr. ********************** to point out areas of concern in the materials installed and the obvious flaws in installation, so he came out to inspect and promised to "fix it" but only with receipt of more money, as I understood. I then explained to Mr. ********************** that I had no confidence in him and his crew performing the needed repair work, and he has been unresponsive since that time.Customer response
11/18/2021
RE: Request for information (Company Email address)
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Customer response
12/10/2021
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Sterling Real Estate & Investment Group, LLC regarding complaint ID ********.
Regards,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.