Business ProfileforAqua Marine Pools of Louisiana, LLC

Pool was Installed from April 4th to April 14th, my sales associate was Zack ******. We paid for our pool according to the contract, About 80,000.00 and did not finance it. During the installation of the pool I reported to Zack the following issues as they occurred in the install process: Adhesive around parameter, waterline of pool from the coping Filter pressure indicator not working Scratch on sunning area Scratches where jack landed in the pool A second hole was dug in the yard for the dirt to do concrete work As apposed to hauling off the dirt from the pool dig, they spent hours packing it into the ground which raised the ground level to higher then the concrete slab causing a significant issue for water drainage Zack assured me this was normal and the pool would be completely cleaned for me and the scratches would be taken care of. After the concrete was poured Kyle was sent out to do a “Pool School” and clean the pool, he struggled getting the vacuum to work and ultimately did not get the pool cleaned. He was dispatched several more times and the pool was not getting cleaned. Vacuumed and Vacuumed with out progress. To this point no chemistry was added to the pool, it was apparent this was not going to work so I had the water tested and started cleaning the pool myself, soon I discovered buckets of rocks, tree roots and buckets of dirt. It took 2 weeks of effort and over 200.00 in chemicals to finally get the pool cleaned at my expense with my labor. On April 17th Zack stoped responding to all calls and text Called AquaPools and got in touch with Denise then Zack started responding again. We never had a clear point of contact with AquaPools thru the entire process, I assumed it was Zack our sales associate until he stoped responding. On April 18th received the following message from Zack ****** which did not happen: