ComplaintsforHeinen Medical Review
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Complaint Details
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Initial Complaint
08/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
04/17/2023 at 9:12 AM I have Been driving Truck's for over 30 to 40 YEAR'S .I have LIVE IN many STATE'S O T R into CANADA, Never have I failed a Drug Test. 2 day a women from HEINEN call me . said is this Mr Henry is this Alan Yes Driver lic she said my Driver lic number and My S.S. I said Yes she said I test positive for MARIJUANA , I SAID, I BEEN DRIVING OVER 30 YEAR'S . THE COMPANY * * * SENT ME TO ANOTHER PLACE ,because to many thing didn't sound right to them EITHER. THEY SAID A [ BRIAN ****** ] TALK TO ME , I SAID NO A WOMEN TALK TO ME. IN THE LAST 20 days,I have had a KNEE REPLACEMENT 01/11/23. SEEING A PROSTATE DOCTOR FOR THE LAST 10 YEARS. they change from [ Random ] to[other] to [pre employment ]Business response
09/05/2023
After reviewing the result yet again, the result still stands.
Results are sent from a laboratory in Richmond, VA to us at Heinen in Louisiana. The lab is a 3rd party unaffiliated from the *******.
The result is correct.
The complaint also mentions the test type, being Random, Pre-Employement, etc. This has no effect on the result either.Customer response
09/11/2023
Complaint: 20538988
I am rejecting this response because:
Sincerely,
Alan *******, I'm filing a [ Petition ] this weekend I'm not a computers person or a drug [ EXPERT ] BUT I DO KNOW [ I HAVE NEVER USE ANY ILLEGAL DRUG IN MY LIFE ] PLUS ALL MY HISTORY . TRYING TO TALK TO [ DR BRIAN *******, WITCH I NEVER TALK TO AT ALL JUST WOMEN ALL THE TIME I CALED SO GUESS WE WILL BE GOING TO COURT SEE YOU [ THERE !!!!!! ] ALL THE STATE'S I LIVE IN PLUS JUST IA A LONE HOW MANY DRUG'S TEST I HAVE TAKING WITH MY KNEE REPLACEMENT'S PLUS, ALL MY PROSTATE UROLIFT'S AND OTHER [ SURGERY'S ] JUST IN THE LAST 12 AND A 1/2 YEAR'S IN THIS STATE. ALL THE [ MEDICATION ] THE DOCTOR HAVE [ PRESCRIBE ] FOR ME AND THEY KNOW I DRIVE [ SEMI-TRUCK ] !!!!!!Initial Complaint
06/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
6/16/22 received a call from this office telling me my drug screen came back positive with a 30 ng level told me I had 3 days to Petition the results and they would retest my other sample for a “ possibly expensive fee to check my other sample” all their words. Problem is the test I took 6/9, 6/10, and 6/14 all have returned with a negative result, and after reading many reviews seems this happens a lot and all say the same thing they’re happy to retest your sample for an extra $150 with many reviews saying just to pay the $150 because if you don’t they’ll Immediately report you to ***** clearinghouse. Specimen ID Number: ********** Tested Positive For: Marijuana Metabolite (?9-THCA)Customer response
06/21/2022
I’m looking for the removal of their entry on the ***** website for which they reported a result before any other testing or Scrutiny should be completed I also just to make the public Aware the practices and tactics used by this establishmentBusiness response
06/21/2022
We are a medical review officer group. We read positive drug screens for the Department of Transportation. If they are confirmed positive by the lab we are required to review and by federal law report them to the ***** database. We also are required to offer a retest of the split sample or B bottle that was received at the federally regulated lab. Yes the retest is expensive anywhere from 150 to 300 dollars per retest. This money is for the cost of transportation, testing and reporting of the sample to the referee lab that runs the confirmation test again. This money is for the lab fee, not the MRO!! The positive donor does not have to make this request.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.