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Geaux Big Entertainment LLC has 1 locations, listed below.

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    Business ProfileforGeaux Big Entertainment LLC

    Entertainment

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    12479 Alex Kling Rd, Geismar, LA 70734
    BBB File Opened:
    10/31/2022
    Years in Business:
    2
    Business Started:
    12/8/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    1
    Business Management
    • Jordan Smith, Owner
    Contact Information

    Principal

    • Jordan Smith, Owner

    Customer Contact

    • Jordan Smith, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Danielle M.

    1 star

    11/01/2022

    ****** ***** is the owner of Geaux Big Entertainment LLC, and he admitted to sending an unprofessional to our wedding and even told us that he let ******* (the man who Dj'd our wedding) go after the incident. ****** offered us $250 back and sent it over via Venmo, but I do believe that we deserve more back for the service that was provided, or should I say lack of. ******* did not know our timeline, he forgot our name during our big entrance, he made sexual comments to both my sister and I, he ruined multiple moments of our day that are listed in the screenshots provided. We paid $1,150 for a paid professional DJ, and that is not what we received. When we asked ****** for at least the additional $300 back, otherwise we will be speaking with a lawyer and reaching out to the BBB, he stated he doesn’t take kindly to threats, and to not contact him further as he considers this issue to be resolved on his end. Due to the contract we signed beforehand, I do not think we can peruse legal action, but I am in communication with a lawyer to see. I just don’t want anyone else to be taken advantage of by this company. I do understand ****** has offered a small amount back, but I do not believe we should have to pay $900 for someone who even ****** states was not a professional, and was falsely advertised. ****** sent this guy ******* to handle our wedding, and did not even know his level of expertise when doing so. I will never get this day back, and this was our big day. It makes me so sad that this was the outcome for our day, and I hope that this will help others from getting into business with this company for their big day. ****** should have never sent an untrained DJ to someone’s Wedding and still charge them for the level of expertise that was discussed.

    Geaux Big Entertainment LLC Response

    11/01/2022

    Mrs ******* has contacted every vendor on her wedding to extort money back from them. I spoke to the wedding coordinator and the venue, all of which had the same experience with her trying to get money back, and also verified that ******* was professional and provided excellent service. This is slander and extortion from a bride who's trying to get money back from every vendor.

    Geaux Big Entertainment LLC Response

    11/01/2022

    Also, now she's claiming it was sexual comments that he made when previously it was racial comments she claimed. If a DJ says "hope to see you on the dance floor", it's because we like to have people dancing, there's no innuendo there. Mrs ******* is making inflammatory remarks with no proof.

    Customer Response

    11/01/2022

    In response to ******** comment, I am not sure who you have spoken with. We had issues with many of our vendors on the day of, that you are not aware of all of the issues that took place. I have contacted them to go over that with them privately. I would have loved to have a professional DJ for the night of my wedding, which is why I chose you, and spoke with you directly. I didn’t know that you would not be the one DJing for our wedding until a few weeks before the wedding. In our emails, I did mention the sexual comments that were made to both my sister and myself. As far as the comment made to my sister, You and I were not there and can only go off what we were told. As for my experience, after my husband grabbed the garter off of me for the garter toss, ******* turned to me while I was waiting off to the side, and said “I really thought he would have lasted a little longer” with a wink. I chose to move past this and brush it off on the day of the event. As for the comments involving our race, that was a whole different story. I was asked if we liked the cowboys or raiders, and I assumed this was asked because the raiders are based in Oakland California which my family is originally from, when I replied neither, he said “well I only ask that because most Hispanic families root for them” I again brushed this off, and tried to move past it. During one of our meetings a comment was made about my last name being *******, and I must have a huge family with a last name like that. These were not a huge deal in the moment, and I was able to push past them, but when things kept occurring it got harder to let things go. I tried to push past all of these things, because we hired a DJ, and as long as he was good at what he does then we can let some of these things go, but when he forgot our name for our big entrance, and then ruined multiple moments by playing the wrong songs when it was supposed to be a sweet moment of my dad passing me over to my husband for our first dance, I was pretty saddened. During our big entrance we asked for him to introduce each bridal party couple while playing their song of choice, and my mom shared that ******* was not given this information, and shuffled through some papers, and then found said papers. He only introduced some of them, which made it more awkward in the long run. I also asked both you and ******* if you could play a certain part of a song, because my jr. Bridesmaids were practicing a dance to it for their entrance. I was assured by both of your that this would be no problem, but when it came time for their entrance the part was not played and they did not get to do their dance. They were heart broken, because they had been practicing this. When it came time for our cake cutting song, it was played while we were still on the dance floor from our first dance, and it was only a 42sec song and was to be played when we were in front of the cake as a joke (which was across the room from us). When he played the song, my husband and I rushed over to the cake, but I guess ******* was very insecure about playing this song, because throughout the whole song over the mic to all of our guests he said “ I just want y’all to know I didn’t pick this song, the bride chose this song for some reason, but it wasn’t my choice “ This was very unprofessional, and was very rude to both my husband and I. We had asked for 22 by Taylor Swift to be played when the dance floor opened up, because this was our theme for our wedding. We got married on October 22nd, 2022 and both my husband and I were 22, and his birthday is May 22nd. So 22 is a special number for us, but the song was never played. I had little note cards on our table for guests to write us advice and well wishes, and I had people writing how bad the DJ was on the cards. So not only did ******* ruin some of our precious moments from our big day, but he also took away from people writing us advice and well wishes, because they felt it was more important to share how awful our DJ was. I do not think the service provided to us was worth the $900 we are paying. I will apologize for responding hastily to your message as I was very worked up over everything that took place on our day, and then for you to still have us paying $900 for the service. I understand that you still provided equipment and at least music was played for our day, so I will take the L and move on. I will not apologize for sharing my frustrations about everything that went on that day, and I will not have you making me out to be some bride who does not want to pay for things, because I would have loved to give you the full amount of what we agreed on, had you not sent me an untrained DJ for my wedding. As for the coordinator and venue you shared that you spoke with, I am not sure what you have talked about. You said you spoke with our venue? I am unsure what you mean by this, I had no issues with either of our Venues. The ULL Alumni Center was very accommodating and overall we had no issues, and the same for The Palmetto club! The Palmetto Club went above and beyond in helping with lend us table and chairs for our reception, along with helping us clean up after the event.

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