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Find a Location

Mardi Gras Pools, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMardi Gras Pools, LLC

    Swimming Pools

    Current Alerts For This Business

    There are 3 alerts for this business. See all alerts
    Out of Business:
    BBB's mail to this company was returned by the US Postal service as refused. If you have a dispute with this company we suggest you contact an attorney for legal advice.

    Licensing:
    BBB confirmed that Mardi Gras Pools, LLC had not obtained a necessary license from Louisiana State Contractors Licensing Board. BBB encourages you to contact the following agency or agencies to confirm this information: - www.lslbc.louisiana.gov - 2257652301

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    12439 Highland Dr, Geismar, LA 70734
    BBB File Opened:
    12/9/2021
    Years in Business:
    7
    Business Started:
    10/20/2016
    Licensing Information:
    • On 10/19/2022, the company was brought before the LA State Licensing Board of Contractors on three counts of residential contracting without a license.  The company was found guilty and was fined and assessed all costs associated with the proceedings.  A cease and desist order was issued by the Board.
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    1
    Contact Information

    Principal

    • Victoria Kitchel, Owner

    Customer Contact

    • Victoria Kitchel, Owner
    • Ken Kitchel

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/27/2021

    Complaint Type:
    Billing Issues
    Status:
    BBB unable to locate business
    On Aug 19, 2021, I paid Mardi Gras Pools LLC $30,000 deposit to install a pool at my home. My pool was schedule to be installed by October 11, 2021. Mr. ******* ******* kept delaying my pool installation. As of Nov 19, 2021, Mr. ******* phone is now disconnected and I haven't heard from him since Not 19, 2021. I also sent him emails and social media messages, no response. I would like my services completed or refunded.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cindy S

    1 star

    12/30/2021

    8/19/21 I signed a contract with Mardi Gras Pools to build a Martinique (Tallman Manufacturer) Pool with spa for a total of $57,700.00. I gave *** ******* a deposit check #2684 in the amount of $29,000.00 to order the fiberglass pool from Tallman Pools. He is a distributor for Tallman Pools even though my address was not specifically his territory. Tallman allows him to purchase pools in my neighborhood even though it's not his area due to a long term relationship with the owner of Tallman Pools. *** cashed the check on 8/23/21 and promised to install the pool on 11/22/21. He continued to communicate with me over the next several months continuing to give me updates on the schedule. He stopped communicating all together on 11/19. I contacted Tallman Pools only to discover that he had never ordered the pool. His last communication was on 11/19. I went to his home and talked to neighbors. Turns out he was in the process of moving out of the rental house. The neighbor saw him and his wife ******** who is the actual owner of Mardi Gras Pools on 12/8/21 but they completely disappeared before I could get the sheriff to serve the warrant on 12/9/21. His phone is disconnected and no one has heard from him. There are 7 other families who are in the same situation totaling upwards of $225,000.00.

    Local BBB

    BBB of South Central Louisiana

    BBB Reports On

    BBB reports on known marketplace practices.

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