ComplaintsforAmericano Roofing & Remodel, LLC
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Complaint Details
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Initial Complaint
10/22/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was mislead from the beginning. I was told no nail guns and only hand nailed every shingle. They didn't take my satellite dish down as per our agreement instead left it on my roof and pieced and caulked shingles around the base. There were ripped, cracked, torn shingles around it. Upon making them come out to take down my satellite I told them to add new shingles and new felt. After checking their job there were still cracked, torn, ripped shingles. 5/10/20 I noticed my first leak in a bedroom near where the satellite was. They came out and blamed it on rat urine. I had an Entomologist come out and he said that was not rat urine.This leak was never found. 5/20/20 upon trying to find the leak myself my dad used a water hose on the roof while I stood in the attic. I found a second leak. They came out and replaced shingles after saying it was a hurricane clip. 8/6/21 I noticed a third leak on my kitchen ceiling. Someone came out the following week and said it was a hurricane clip. I wanted all of the shingles replaced in that area and new felt. He did not replace all of the shingles just that one square. 9/10/21 I noticed a fourth leak. This time my living room ceiling. They came out and again used the excuse rat urine. This leak was not found. I got a third party out but they did not want to get involved. He did walk on the roof and pointed out numerous deficiencies with the roof. I have photos of them. One spot is a visible nail and gap on the ridge line. You can see caulk was placed to try to fill the gap. Also many spots of granule loss all over my roof from Americano walking on my roof numerous times. There are spots where the wrong shoes were worn and my shingles are ripped on the edges. I still have the TWO spots that are not repaired. I worry every time it rains. I just want a new roof like other people and not have to worry or stress out over it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.