ComplaintsforDaigle Cabinets & Construction, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We purchased GE water filters for our refrigerator. Daigle Cabinets & Construction, Inc, had a good price for the exact GE filter we were looking for. We purchased a 3 pack for $66.70 + shipping. We received these and they did not work in our refrigerator. A authorized GE repair specialist came to replace the filter and noticed the ones purchased from Daigle Cabinets & Construction, Inc did not have a micro chip. I have tried to call and email Daigle Cabinets & Construction, Inc, with no response. They are selling phony filtersInitial Complaint
11/19/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a set of GE XWFE refrigerator water filters from this company on Nov. 4, 2023. There was a long delay in receiving the water filters. When I received them, I discovered they had sold me a counterfeit product. I know this is counterfeit and not just defective because they responded to my initial request for refund by sending me a video to tell me how to remove the chip (a required part of the filter and should be on each filter) from the old filter and put it on the one they sent me. I have requested a refund 3 times. Most recently, they offered an 80% refund. I want a 100% refund. If the BBB has a function to report businesses that knowingly sell counterfeit foreign products, please pursue that as well, as it is clear to me that they knew they were selling a counterfeit product, evidenced by sending the YouTube video about the chip (which solution does not work anyway).Customer response
01/02/2024
I received a refund from the business after you sent the first letter. I can't figure out how to send you a reply through the secure portal. You can close the complaint and thank you very much!Initial Complaint
08/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
11 March 2023 Order ID: ************* Purchased 3 pack of RPWFE water filters advertised as Original replacements. Items were received and stored until needed. However once used, the refrigerator stopped dispensing water/ice. Upon further review the replacement filters did not have the required RF ID chip with them. Contacted the company who claimed, they knew they did not have the chip and stated that's why they were cheaper. I replied "that they were not advertised as replacements without a chip. I believe it was (and is) intentional false advertising as today there is no mention of your product not containing the required chip. (Pics attached for reference). I request a full refund as I will now need to go out and pay full price for a "real" replacement filter." They conceded to offer a 60 then 80% refund and I keep the filters. I accepted the 80% offer and they claimed they processed my refund 24 July 2023 "An 80% refund will be issued in 1-3 business days after you received this message. The refund will be issued directly to your account that paid for this order." I contacted them 9 Aug in which they replied "We're sorry to inform you that we're currently unable to issue a refund for you due to our account being under review, but don't worry. Our technicians are working hard to resolve this issue and we will issue a refund to you once our account is back to normal." I stated i had no account and used a credit card for the purchase and to initiate my refund. They have not followed through with their intent to issue my refund with in 1-3 business days and they continue to falsely advertise the product. I am requesting a full refund of $69.97. Order ID: *************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.