Business ProfileforA Prompt Computer Center

DO NOT USE THIS BUSINESS. they don't listen. they lie repeatedly. when confronted with the completely contradictory statements by the technician versus the "owner", they lie some more instead of trying to make things right. they try to prove the customer wrong instead taking responsibility. i called to discuss the service i needed and asked if they made appointments. good. called back and made an appointment for a specific day. he kept trying to push me to one day earlier. no i want the appointment on the day i stated. bring the computer in the day before, which was done.i asked before giving the computer over to them, do you use solid state backup devices to speed up the back up process. yes. i get a call the next morning - mid morning so they had not even started on it, so much for appointments, trying to upgrade my computer to a solid state drive. sorry but i already have one in there. three times they are trying to upgrade me to windows 10. each time i tell them no, but obviously they don't listen. try to scare me, oh that is not safe on the internet. what do you think they make virus protection software for!!!!!!!!!! so just more attempts to extract money. i get a call at 4:30 pm from the technician. we are backing up your "my documents" folder" but there isn't much in there. yes there is, there is a ton of files and data. can you give me a name of a file or folder. yes. if you don't know where to look for the "my documents" and you are asking now then you have not done any work on the computer all day. oh yeah we have been checking the ram and the hardware. i didn't ask for that to be done. oh we do it anyway. it doesn't take hours for that to happen. don't talk down to me. yeah well, you haven't done anything all day, i am going to come get the computer. i get there and the owner starts saying how there is so much data, it takes forever to backup. when confronted, your tech says there is very little data and you are saying the opposite. your tech last night said you had solid state drives that make backups fast and easy. no comment from the owner on that one so i know he and his tech were lying to begin with. when caught in the lies and told he's been caught he kicks me out of his store. that is not what a professional organization does - professional organizations take responsibility and make it right. if the technician cannot find the "my documents" in the root directory and see that the "pre- installed" my documents folder only contains manufacturer pre-installed folder with little if any data, the company and the technician don't know what they are doing.i get the computer back and the battery is down at 15% so they weren't even bothering to plug it in. more unprofesionalism.