Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
All about Cement was contracted by me and my wife to pour a driveway in front of our home they started the job at the end of July 2020 finished the job around 1st week of August about 4 moths later we had a crack in the cement we contacted Mr ****** the owner and he was going to send someone to look at it no one ever showed up until 3 months later and it was Mr ****** he looked at the problems and said he was going to get with cement company and fix everything 3 months later and still no repairs. We contacted Mr ****** multiple times asking what was going on he continued saying he was going to fix it it been almost a year and nothing happened.Business response
10/12/2021
Mr, ******* *****, of All About Cement LLC maintains that this is most certainly an invalid complaint. His workmanship concerning the cement job in question was flawless. The only condition the job had after completion were some hairline cracks in the surface which are very, very common. The customer demanded that the entire job be broken up and re-poured, which is a ridiculous demand. ************** has pictures to prove his point, and has enlisted an attorney to represent him if necessary.
He sincerely requested that this matter be resolved with the customer, but he insisted on the entire job be re-done.
It is our sincere hope that this complaint will be seen as completely invalid.
Thank you for your cooperation.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.