ComplaintsforMetro Construction of New Orleans
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Complaint Details
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Initial Complaint
09/29/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have reached out to the company contact "******" requesting a copy of the documentation of the roof install at my home. I received a one page document that had the wrong address and was not the amount paid for the work done. When I brought it to his attention, he said the staff would send me the info, but wasn't in the office. This was requested in May and as of end of September I still do not have it. He then told me he left the paperwork with my brother, who doesn't have it. I need the paperwork for the roof warranty, but feel this was a scam following the storm. The company has refused to provide bill of sale and warranty paperwork. I am not sure of the quality of work and they did not complete the work, as the facia boards are still damaged.Business response
10/13/2023
We sent all paper work for completed job, to: ***************************, when job was completed, along with warranty paperwork, of course we ARE NOT A SCAM, as ******************* stated, Job was completed as state in contract, NO WHERE IN CONTRACT DOES IT STATE WE DID OR GOT PAIDED TO FIX< REPLACE OR REPAIR FACIA BOARDS!!! Were only removed roof and replaced as contract states....Initial Complaint
12/01/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The company replaced our roof in July 2021. We were told the roof came with a lifetime warranty. We have requested numerous times for a copy of the warranty, but have been ignored. We experienced neglect when requesting a final invoice for work completed. We were ignored for 2 months before receiving one. Our roof experienced more damage than it should have due to a hurricane. Our field adjuster stated that the amount of damage should not have occurred and the work was shotty.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.